Hsu San
Norfolk,VA
Summary
Human Resources Manager with 8+ years of experience in managing the workforce and coordinating human resources functions while conducting HRIS data audits and facilitating the execution of policies and procedures. Skilled in all aspects of human resources management including onboarding, offboarding, terminations, benefits administration, training, process improvement, employee relations, conflict resolution, compliance reporting, and vendor management. Highly skilled in HR systems (Paycom, and ADP WFN) and SaaS (Salesforce, Zendesk, Asana, Google Workspace, Microsoft Office)
Overview
5
5
years of professional experience
1
1
Certification
Work History
HUMAN RESOURCES MANAGER
CARE HARMONY INC
09.2023 - Current
- Redesigned onboarding procedure and successfully utilizing it to onboard 40+ new hires
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees resulting in a successful completion rate of 95%, and authorized 40% companywide merit-based promotions resulting from the process
- Manage direct report of 10 clinical nurse supervisors and oversee 200+ operation frontline staff
- Act as point of contact for employee relations issues
- Oversee employee disciplinary meetings, investigations, and terminations
- Implement procedures and policies such as FMLA, Bereavement, Attendance, Sexual Harassment, Jury Duty, PTO/STO, Progressive Action Pathway, PIP, 360 Performance Review Process
- Revamp Handbook and security training annually
- Co-manage a recruiting team of 6 to support in onboarding timeline, full cycle recruiting, FTE forecast, and headcount planning
- Maintain Workable ATS system for recruiting and onboarding purposes
- Organize and develop SOPs and training material for departmental managers
- Create learning and development programs and initiatives that provide internal development opportunities for employees
- Collaborate with departmental managers to understand skills and competencies required for job openings, revise offer letters, employee agreement,s and handbook
- Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; review policies and practices to maintain compliance
- Lead implementation of Employment Assistance Program as well as Open Enrollment planning.
HUMAN RESOURCES GENERALIST & DEI COMMITTEE LEADER
TRUSTED INC
06.2021 - 12.2023
- Executed internal process implementation of California Pay Data Transparency Act for company-wide usage as well as provided foolproof labor contractor data for 10 California-based Healthcare Systems
- Oversaw an offshore team of 6 contractors conducting COVID I9 re-verification for 9000 terminated employees as well as 3000 active employees
- Co-facilitated RFP for new I9 implementation vendor to tighten compliance and upgrade employee onboarding experience
- Led ADP WFN and Salesforce platforms API integration project by co-facilitating with internal engineering team for process automation resulting in 80 hours per week and $35,000 in contractor (1099 employee) budget saving
- Oversaw 3 HR contractors and a team of 40 Compliance Contractors for new hire paperwork and onboarding
- Managed I9 escalations from the compliance team, HR team, and leadership by leading training and mediation
- Built custom reports for team-wide usage to monitor employee benefit status changes
- Audited monthly benefit corporate billing invoices and assisted Chief of Finance with any payroll and AR discrepancies
- Successfully audited previous year billings identifying 300 terminated employees and $80,000 in back credit with the benefit carrier upon two weeks of employment
- Completed 2100 Tier 3 Tickets via Salesforce and Asana regarding employee benefits inquiries, onboarding employee packages, tax withholding and payroll, COBRA benefit-related enquires and ADP troubleshooting as well as providing W2 and I9 attestations/employment verifications (VOE) for external facilities and employees as requested via Asana
- Performed quarterly Health Care Security Ordinance Compliance audit for employees working in San Francisco
- Collaborated with company benefit advocacy team and taking initiative in open enrollment roll-out
- Implemented significant process improvement changes for onboarding, rehiring, andtermination as well as new hire training company-wide
- Compiled daily and weekly data imports for new hires, rehires, and terminations between Salesforce and ADP as well as detailed HRIS audits for data reconciliation and accuracy in ADP
- Analyzed weekly audits for employee benefit plans, eligibility, deductions codes as well as amounts, catch-up benefit deductions, tax withholding states, pay rates, direct deposit verification, new hire compliance new hire data for 2800 working nurses, and contract amendments to maintain linear company-wide policies, as well as state compliances
- Assisted employees and benefit Advocacy Team with questions regarding COBRA information via LEAP, courtesy local state tax withholding assignments, Qualifying Life Events, general benefit questions, company sick leave policy, jury duty compensation policies, 401K, Verification of Employment, as well as ADP technical difficulties
- Handled third-party benefit vendor escalations
- Facilitated New Hire Paperwork, confidentiality and HIPAA training, and background checks via ADP, and Salesforce.
CLINIC ADMINISTRATIVE SUPPORT
AUTISM COMPREHENSIVE EDUCATIONAL SERVICES
01.2019 - 01.2021
- Coordinate human resources new hire onboarding as well as training and schedule internal assessments within clinic group programming team
- Act as liaison for BCBA supervisors, Clinical and Program Manager, Client Onboarding, HR payroll, Office Manager, Scheduling department as well as the program and area directors for 8 southern California offices
- Schedule and prepare supervisor monthly performance status review meetings with the Area Director
- Send out initial communication for client onboarding and clinical team regarding regional center (San Diego Regional Center) cases
- Organize initial in-clinic assessments and authorize billing codes for new clients with Board Certified Behavioral Analyst, as well as maintain intake packets digitally and collect IEPs
- Aid in planning yearly Autism Walk event, maintain inventory spreadsheets, and coordinate AP with Culture Event Planning team for supplies
- Organize and maintain 15 assessors' calendars and 500 clients' confidential behavioral diagnosis and treatment record using Central Reach.
Education
MBA -
Western Governors University
Salt Lake City, UT05.2025
Certificate - Human Resources Analytics
University of California, Irvine
Irvine, CA06.2023
Bachelor of Arts in Psychology - Psychology And Mathematics
Lake Forest College
Lake Forest, IL01.2017
Skills
- Microsoft office (Word, PowerPoint, Excel) and Teams - Advanced
- G suite, Zendesk, Slack, Zoom, Central Reach, Salesforce, Nexus, Airtable - Expert
- Asana, Typeform, Docusign, ADP WFN and reporting, Paycom, Paylocity, Workable, LEAP COBRA benefit portal, EASE benefit portal, Airtable- Advanced
- Bilingual - English and Burmese, Mandarin Chinese - Basic
References
- Mellisa Salomon, People and Culture Manager, msalomon@care-harmony.com
- Samarth Bhaskar, Head of Business Operation, Samarth.bhaskar@gmail.com
- Paquita Gantt, Senior Human Resources Operation Manager, 919-538-1512
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
HUMAN RESOURCES MANAGER
CARE HARMONY INC
09.2023 - Current
HUMAN RESOURCES GENERALIST & DEI COMMITTEE LEADER
TRUSTED INC
06.2021 - 12.2023
CLINIC ADMINISTRATIVE SUPPORT
AUTISM COMPREHENSIVE EDUCATIONAL SERVICES
01.2019 - 01.2021
MBA -
Western Governors University
Certificate - Human Resources Analytics
University of California, Irvine
Bachelor of Arts in Psychology - Psychology And Mathematics
Lake Forest College
- SHRM-CP - SHRM Certified Professional
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