Hsuan Ying Lu
Straight Forwarding Inc.
Rowland Heights,USA
3
Languages
13
years of professional experience
Professional with solid background in import coordination, well-versed in logistics, customs regulations, and supply chain management. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in problem-solving, communication, and process optimization. Reliable and driven to contribute effectively to organizational success.
Work History
Import coordinator - Team Lead
7 Years 4 Months- Coordinate end-to-end shipment execution across customers, carriers, truckers, brokers, proactively resolving documentation, scheduling, and delivery issues to maintain on-time performance to our customers.
- Direct day-to-day operations for a team of 3 import coordinators, assigning workloads and resolving complex cargo movement issues.
- From booking to ISF filing, air/ocean imports, work with in-house brokers, truckers, invoices, shipment coordination, and working with multiple parties.
- Coordinated with overseas agent for import documentation for both air and ocean shipments to move smoothly into USA.
- Negotiated freight and drayage rates with carriers and logistics providers while reconciling vendor invoices and managing billing discrepancies.
- Collaborated with customs brokers and government agencies such as U.S. Customs and Border Protection to facilitate timely cargo release and regulatory clearance.
- Monitored shipment milestones daily, proactively resolving exceptions, customs hold, or carrier delays to minimize supply chain disruption.
Customer Service Representative/ Operations
1 Year- Negotiated prices with outside providers and trucking companies to minimize costs to the company and customers.
- Coordinated with overseas or freight forwarders to expedite international shipments as well as rush orders and order changes.
- Processed import documentations for customers quickly to release international shipments.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Built good customer relationships by solving their problems and negotiated better air freight with airlines.
Customer Service Representative/ Operations
3 Years- Negotiated prices with outside providers and trucking companies to minimize costs to the company and customers.
- Coordinated with overseas or freight forwarders to expedite international shipments as well as rush orders and order changes.
- Processed import documentations for customers quickly to release international shipments.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Built good customer relationships by solving their problems and negotiated better air freight with airlines.
Education
- Economics, Business Management
Bachelor of Arts - Applied English concentrations in international business
Education & Applied Languages Department
Skills
Languages: Bilingual in Chinese and English; conversational abilities in Taiwanese and Mandarin.
Computer programs: Adobe Photoshop
Adobe Dreamweaver
Microsoft Office Excel
Microsoft Office Word
and Microsoft PowerPoint.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Taiwanese
Full Professional
Timeline
Import coordinator - Team Lead
Straight Forwarding Inc.
04.2019 - CurrentRead More
Customer Service Representative/ Operations
Unipac Shipping Inc.
02.2017 - 02.2018Read More
Customer Service Representative/ Operations
Air Tiger Express Inc.
08.2013 - 08.2016Read More
Ming Chuan University
Bachelor of Arts from Applied English concentrations in international business
Read More
Mt. San Antonio College
from Economics, Business Management
Read More