Hsu Myat San

Sales Associate

Orangetheory Fitness

06.2023 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Generated new sales leads to achieve and exceed monthly sales goals.
Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Trained new employees on front desk procedures, contributing to a well-prepared team.
Developed strong rapport with regular guests, fostering loyalty and repeat business.
Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Managed reservations system effectively, minimizing mix-ups and overbookings.
Handled emergency situations calmly and professionally while following proper protocols.
Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
Maintained clean and organized front desk areas to uphold polished company image.
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Answered multi-line phone system and enthusiastically greeted callers.
Collected room deposits, fees, and payments.
Used internal software to process reservations, check-ins and check-outs.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Developed and maintained positive relationships with guests for satisfaction.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.