Hsu Yamin San
Norfolk,VA
Summary
Self-motivated, detail-oriented, and result-driven Human Resources Generalist with 5+ year of experience managing and coordinating human resources functions while conducting HRIS data analysis and facilitating execution of policies and procedures. Skilled in all aspects of human resources management including training, process improvement, conflict resolution, employee benefit plans executions and cross functional teams’ collaboration.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
HUMAN RESOURCES GENERALIST
TRUSTED HEALTH INC
San Francisco, CA
06.2021 - Current
- Facilitate New Hire Onboarding via ADP and Salesforce as well as background checks
- Completed 2100 Tier 3 Tickets via Salesforce and Asana regarding employee benefits enquiries, onboarding employee packages, tax withholding and payroll, COBRA benefit related enquires and ADP troubleshooting as well as providing W2 and I9 attestations/employment verifications (VOE) for external facilities and employees as requested via Asana
- Perform quarterly Health Care Security Ordinance Compliance audit for employees working in San Francisco
- Collaborate with company benefit advocacy team regarding open enrollment roll-out
- Provide process improvement implementation training as well as new hire training for company HR team
- Conduct daily and weekly data imports for new hires, rehires, and terminations between Salesforce and ADP as well as weekly detailed HRIS data audits
- Analyze weekly audits for employee benefit plans, eligibility, deductions codes as well as amounts, catch-up benefit deductions, tax panels, pay rates, direct deposit verification, new hire compliance new hire data for 2800 working nurses, and contract amendments to maintain linear company-wide policies, as well as state compliances
- Assist employees and Benefit Advocacy Team with questions regarding COBRA information via LEAP, courtesy local state tax withholding assignments, Qualifying Life Events, general benefit questions, company sick leave policy, jury duty compensation policies, 401K, Verification of Employment, as well as ADP technical difficulties
- Handle third-party benefit vendor escalations
Human Resources Administrative Assistant
AUTISM COMPREHENSIVE EDUCATIONAL SERVICES
CARLSBAD, CA
01.2019 - 01.2021
- Coordinate human resources new hire onboarding, I-9 documents, as well as training and schedule internal assessments within clinic group programming team
- Act as liaison for BCBA supervisors, Clinical and Program Manager, Client Onboarding, HR payroll, Office Manager,
- Scheduling department as well as the program and area directors for 8 southern California offices
- Schedule and prepare supervisor monthly performance status review meetings with the Area Director
- Send out initial communication for client onboarding and clinical team regarding regional center (San Diego Regional
- Center) cases
- Organize initial in-clinic assessments and authorize billing codes for new clients with Board Certified Behavioral
- Analyst, as well as maintain intake packets digitally and collect IEPs
- Aid in planning yearly Autism Walk event, maintain inventory spreadsheets, and coordinate AP with Culture Event
- Planning team for supplies
- Organize and maintain 15 assessors' calendars and 500 clients' confidential behavioral diagnosis and treatment record using Central Reach.
CUSTOMER RELATION SPECIALIST
CAPTAIN JAMES A. LOVELL FEDERAL HEALTH CARE CENTER
LAKES, IL
01.2013 - 01.2019
- Managed a team of 18 junior United States Navy Sailors (ranked E3 and below) in providing information for patient inquiries regarding hospital services, insurance information, as well as overseas duty screening for military personnel and their families
- Provided complex as well as escalated patient relation communication amongst Naval hospital Great Lakes medical team,
- Tricare insurance representatives as well as the medical homeports
- Conducted side-by-side call monitoring for quality assurance and delivery of accurate information
- Delivered necessary coaching to help strengthen the confidence of the sailors in delivering maximum customer satisfaction, building customer loyalty, going above and beyond of what the customers/patients’ expectations as well as convincing new patients to sign up Relay Health portal for easier and more convenient service delivery
- Participated in monthly virtual meetings with the Naval Base Commanding Officer, Master Chief, and department supervisor to report performance progress of the patient relation department, as well as to address and resolve employee issues, complaints, suggestions, and concerns from customers/patients
Education
Bachelor of Arts - Psychology And Mathematics
Lake Forest College
08.2014 - 05.2017
Skills
Microsoft office (Word, PowerPoint, Excel) and Teams
undefinedAccomplishments
● Promoted to HR Generalist from HR contractor and granted authority to provide NAFTA - TN visa as a notary public for Canadian and Mexican travel nurses on behalf of Trusted Health INC
● Appointed as an HR liaison and the primary point of contact for escalations between Extended Work Force (People Operations) and internal compliance care team
● Successfully restructured the existing process for Workers' Compensation by launching new Inclusive Injury Report Survey that is currently in company-wide usage
● Built Benefit Overage Ineligibility data report from scratch and implemented a weekly audit system
Certification
PHR - Professional in Human Resources
Timeline
HUMAN RESOURCES GENERALIST
TRUSTED HEALTH INC
06.2021 - Current
Human Resources Administrative Assistant
AUTISM COMPREHENSIVE EDUCATIONAL SERVICES
01.2019 - 01.2021
Bachelor of Arts - Psychology And Mathematics
Lake Forest College
08.2014 - 05.2017
CUSTOMER RELATION SPECIALIST
CAPTAIN JAMES A. LOVELL FEDERAL HEALTH CARE CENTER
01.2013 - 01.2019
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