Open To Work
Holly Jackson
Dallas,TX
Overview
21
21
years of professional experience
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$41600/yr - $100000/yrWork History
Executive Administrative Assistant, Development
City of Charlotte
Charlotte, NC
04.2025 - Current
- Munis: P-Card Reconciliation for directors, managers, and project managers
- CDIA SIDA badging for new contactor and vendor staff
- CDIA SIDA badging renewals for Aviation, contractor, and vendor staff
- Contractor and Vendor Onboarding
- Concur: Travel requests and Expense reimbursement requests
- Microsoft Office Suite: Outlook - schedule meetings and monitor calendars for directors and managers, Word - draft, edit, and proof letters & documents, Excel - create & maintain spreadsheets, PowerPoint - create & edit presentation
- Order and organize catering (including set-up & breakdown) for events and meetings
Human Resource Specialist & Legal Admin, Organization and Talent Development / HR / Legal
City of Charlotte
Charlotte, NC
02.2024 - 04.2025
- Munis: P-Card Reconciliation for directors, OTD managers, supervisors, and legal staff
- CDIA SIDA badging renewals for Aviation Facilities, Administrative Services, Organizational and Talent Development, and Legal staff employees
- Concur: Travel requests and Expense reimbursement requests
- Microsoft Office Suite: Outlook - schedule meetings and monitor calendars for managers, supervisors, and legal team, Word - draft, edit, and proof letters, documents & Indemnification letters, Excel - create & maintain spreadsheets, PowerPoint - create & edit presentations
- Ordered and organized catering (including set-up & breakdown) for events and meetings
Administrative Support Specialist, Facilities
City of Charlotte
Charlotte, NC
03.2021 - 02.2024
- Munis: P-Card Reconciliation for managers, supervisors, and project managers
- City Works: Processing time for multiple Aviation departments
- CDIA SIDA badging for new contactor and vendor staff
- CDIA SIDA badging renewals for Aviation, contractor, and vendor staff
- Contractor and Vendor Onboarding
- Concur: Travel requests and Expense reimbursement requests
- Microsoft Office Suite: Outlook - schedule meetings and monitor calendars for managers, supervisors, and project managers, Word - draft, edit, and proof letters & documents, Excel - create & maintain spreadsheets, PowerPoint - created & edited presentations
Escalation's Team Specialist Supervisor and Lead Supervisor
City of Charlotte
Charlotte, NC
06.2019 - 03.2021
- Wrote and conducted annual performance reviews.
- Conducted needed coaching sessions to improve performance.
- Verified and approved payroll, vacation, and sick time off and schedules in a WFM capacity.
- Collected, evaluated, and distributed metrics such as Average Call Waiting, Attendance, Adherence, and Quality.
- Researched and Resolved complex escalated Customer issues.
- Verified and maintained daily, weekly, and monthly account logs, reports, and spreadsheets.
- Audited E-Team members' adjustments and noted appropriate accounts.
- Conducted phone and in-person interviews for Customer Service Representative (CSR), Lead job candidates, and Escalation team members.
- Proofread documentation for accuracy, maintained disciplinary spreadsheets, and participated in CSR exit hearings.
- Collected, counted, tracked, and distributed daily service and return mail.
- Attended monthly Partner Liaison and Bill Management meetings and facilitated quarterly team meetings as well as supervisor team meetings including documenting and filing meeting minutes.
CharMeck 311 Production Floor Supervisor
City of Charlotte
Charlotte, NC
01.2010 - 06.2019
- Handled VIP calls for the City Manager and Mayor and resolved escalated Customer issues.
- Collected, evaluated, and distributed metrics such as Average Call Waiting, Attendance, Adherence, and Quality.
- Wrote and conducted annual performance reviews.
- Verified and approved payroll.
- Interviewed Customer Service Representative (CSR) and Lead CSR job candidates.
- Conducted coaching sessions to improve performance.
- Assisted with training and the collection and development of training materials.
- Took calls, provided callers with requested information, and entered service requests as needed to appropriately manage service levels.
- Served as a member of the CLT 250 Committee to plan and execute a year-long celebration for the City of Charlotte's 250th Birthday.
- Received multiple thank-you calls from grateful Customers.
- Several Customers even wrote a Thank You note to my boss.
- Nominated for the 2018 Individual Inspiration Govie Award, 2019 Civic Engagement Award for Charmeck 311 & Housing and Neighborhood Services and, 2020 Innovation Award.
- Served on the Newsletter team.
- Participated in the Novant Health-City of Charlotte Thanksgiving Parade in 2017 and 2018.
- Volunteered to work on a Housing and Neighborhood Services Community Project to fix up the Lake Arbor Apartments.
- Was a member of the Speaker's Bureau, a group that attends community functions to explain the services offered by 311.
- Served as an ambassador for the Grand Opening of the Blue Line lite rail Extension.
CharMeck 311 Lead
City of Charlotte
Charlotte, NC
06.2009 - 01.2010
- Supported Supervisors as needed.
- Assisted with coaching CSRs.
- Resolved escalated Customer issues.
- Took calls, provided callers with requested information, and entered service requests as needed to appropriately manage service levels.
- Was promoted to Supervisor in only a year due to superior performance, maturity, and attention to detail.
CharMeck 311 CSR
City of Charlotte
Charlotte, NC
04.2008 - 06.2009
- Took calls, provided callers with requested information, and entered service requests as needed to appropriately manage service levels.
- Resolved escalated Customer issues.
- Was promoted to the Lead position in only a year due to superior performance.
Unit Secretary
Dodson Bros.
06.2005 - 03.2008
- Assisted walk-in and over the phone customers.
- Sold pest control packages.
- Scheduled pest services.
- Took calls, provided callers with requested information.
- Handled account payables and receivables.
Timeline
Executive Administrative Assistant, Development - City of Charlotte
04.2025 - Current
Human Resource Specialist & Legal Admin, Organization and Talent Development / HR / Legal - City of Charlotte
02.2024 - 04.2025
Administrative Support Specialist, Facilities - City of Charlotte
03.2021 - 02.2024
Escalation's Team Specialist Supervisor and Lead Supervisor - City of Charlotte
06.2019 - 03.2021
CharMeck 311 Production Floor Supervisor - City of Charlotte
01.2010 - 06.2019
CharMeck 311 Lead - City of Charlotte
06.2009 - 01.2010
CharMeck 311 CSR - City of Charlotte
04.2008 - 06.2009
Unit Secretary - Dodson Bros.
06.2005 - 03.2008