Jennifer Blake
Buford,GA
Summary
Accomplished Operational Resilience Functional Advisor with progressive industry background and decisive leadership style.
Offers strategic planning abilities, background in financial services, supplier management and forward-thinking mindset.
Ready for challenges and focused on meeting future demands.
Overview
18
18
years of professional experience
1
1
Certification
Work History
AVP, Operational Resilience Functional Advisor
Synchrony
09.2019 - Current
- Proactively drive operational resilience within operational process design, thereby mitigating risk of disruptive events
- Review, design, implement, test and maintain all Business Continuity/Operational Resilience plans for supported functions (Analytics, Audit, BS&D, CD&S, Growth, Technology and Risk)
- Provide guidance to supported functions regarding state of readiness, risks, critical path and evaluate BCPs to ensure sustainability and feasibility
- Orchestrate and lead regular discussions to develop sustainable and turnkey recovery strategies for all critical resources during outage
- Facilitate essential resource testing initiatives (DR, Tabletop, Joint Supplier, Cyber, etc.)
- Report BC results to L1, L2, or Op Res Sub Committee Member to ensure results meet leadership expectations
- CBCP Certified
AVP, Supplier Manager
Synchrony
02.2013 - 02.2019
- Achieved and maintained annual Supplier Management Certification
- MetricStream proficiency
- Supplier Manager for off shore and near shore Outsourcing suppliers
- Outsourcing Compliance Award 2015 & 2017
- Outsourcing Performance Award 2014 & 2015
- Develop process improvements to monitor and ensure supplier contractual requirements are in good standing
- Develop series of workflows and central repository to gather acknowledgements and provide evidence of completion
- Consistent Satisfactory ratings 2015-8 On Site Reviews of assigned suppliers
- Promote risk culture where suppliers self-identify issues
- Expansion of BCP – integrated, detailed plans for key suppliers
- Review and update Canadian CTC requirements
- CFPB Exam Preparation initiatives including Compensation Practices, Inbound Call Handling Consistency & Roster Management
- Accountable for strong regulatory governance and oversight of operational risks
Recovery Agency Process Manager
GE Capital
08.2005 - 02.2014
- Manage process and procedure for 16+ third party Recovery Supplier relationships
- Design and maintain departmental processes to monitor and control risk and ensure alignment with CTCs
- Build Support Central portal as secure one stop repository for supplier access to data and reporting
- Subject Matter Expert for system of record, RMS NG
- Functional lead for System of Record Conversion for 26 suppliers
- Conduct On-Site and Remote Audits for Agency and Attorney suppliers.
- Executed Recovery Call Monitoring process and results
- Successfully lead suppliers and internal team through platform conversion
- Coordinate execution of monthly sales (forward flow and bulk), contract execution, bills of sale, file delivery
Education
High School Diploma -
Pickerington High School Central
Pickerington, OH05.1988
Skills
- Supplier Relationship Management
- Risk Management
- Operational Resilience/Business Continuity Planning
- Business Impact Analysis
- Continuity Testing
- Verbal and Written Communication
- Interpersonal Communication
- Financial Services
- Risk Mitigation
- Excel/PowerPoint proficiency
Certification
CBCP; Certified Business Continuity Professional - DRI International
Timeline
AVP, Operational Resilience Functional Advisor
Synchrony
09.2019 - Current
AVP, Supplier Manager
Synchrony
02.2013 - 02.2019
Recovery Agency Process Manager
GE Capital
08.2005 - 02.2014
High School Diploma -
Pickerington High School Central