Htin Myint
Syracuse
Summary
Skilled IT Assistant with experience in support, troubleshooting, and system management. Strengths include problem-solving, communication, technical knowledge, and ability to work under pressure. Successfully implemented solutions that improved efficiency in previous roles.
Overview
4
4
years of professional experience
Work History
IT Support Assistant
BrightWave Tech Solutions
Buffalo
03.2023 - 12.2024
- Assisted users with basic computer issues including password resets, software installation, and Wi-Fi troubleshooting.
- Updated device settings, installed security patches, and prepared laptops for new employees.
- Logged support tickets using a help desk system and documented common technical issues.
- Helped maintain the company’s inventory of computers, mouse/keyboards, and network devices.
- Provided friendly, clear customer support to employees both in person and over email.
Software Engineer
NovaTech Systems
Seattle
01.2021 - 08.2022
- Developed internal tools and customer-facing features for NovaTech's cloud-based automation platform used by 10,000+ users.
- Improved API response times by 38% through code optimization and database indexing.
- Collaborated with cross-functional teams to design new product features, resulting in a 20% increase in user engagement.
- Skills: JavaScript, Python, TypeScript, SQL, Git, Docker, AWS, Jira, Postman, PostgreSQL, MongoDB, Communication skills, Computer literacy, Microsoft excel, comm
Education
Bachelor of Science - Computer Science
Indiana University-Purdue University at Columbus
West Lafayette, IN05.2019
Skills
- JavaScript
- Python
- TypeScript
- SQL
- Git
- Docker
- AWS
- Jira
- Postman
- PostgreSQL
- MongoDB
- Communication skills
- Computer literacy
- Microsoft excel
- Computer troubleshooting
- Software installation
- Wi-Fi configuration
Timeline
IT Support Assistant
BrightWave Tech Solutions
03.2023 - 12.2024
Software Engineer
NovaTech Systems
01.2021 - 08.2022
Bachelor of Science - Computer Science
Indiana University-Purdue University at Columbus