Summary
Overview
Work History
Education
Skills
reading, music, hiking, sports
Languages
Timeline
Generic

Htoohay Ma

Albany,NY

Summary

Outgoing Volunteer providing experience helping non-profit organizations with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Volunteer

Awakening Church
03.2017 - Current
  • Supports the Worship, Youth and Children Ministries
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Led group discussions and activities to meet different community needs.

Teller (Mermber Service Associate)

Broadview FCU
10.2022 - 07.2023
  • Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Performed teller functions during high-volume business periods to offer expeditious service to customers.
  • Complied with established internal controls and policies.

Team Lead

Rack Room shoe Warehouse
07.2020 - 09.2022


  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Built strong relationships with customers through positive attitude and attentive response.

Gardener

The Radix Center
07.2017 - 08.2017


  • Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
  • Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.

Camp Counselor

RISSE
07.2016 - 08.2016
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.

Education

Bachelor of Ministry And Leadership - Theology & Ministry

Oral Robert University
Lewis, Tulsa, OK
05.2024

High School Diploma -

Albany High School
Albany, NY
06.2020

Skills

  • Event Planning
  • Project Oversight
  • Verbal and Written Communication
  • Adaptability and Dependability
  • Document Management
  • Clerical Support
  • Team Collaboration
  • Client Relations Strength
  • Behavior Modeling
  • Raising Funds

reading, music, hiking, sports

While I love staying inside, you will find me outside most of the time. I love to be adventurous. Hiking and playing any kinds of sport brings me joy.  On the other hand, reading and listening to music bring me peace. 

Languages

Burmese
Limited Working

Timeline

Teller (Mermber Service Associate)

Broadview FCU
10.2022 - 07.2023

Team Lead

Rack Room shoe Warehouse
07.2020 - 09.2022

Gardener

The Radix Center
07.2017 - 08.2017

Volunteer

Awakening Church
03.2017 - Current

Camp Counselor

RISSE
07.2016 - 08.2016

Bachelor of Ministry And Leadership - Theology & Ministry

Oral Robert University

High School Diploma -

Albany High School

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Htoohay Ma