Htun Lin
Saint Paul,MN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Custom HDN Grilling Operator
Andersen Windows & Doors
09.2023 - Current
- Operated machinery efficiently to maintain smooth production flow.
- Monitored equipment performance to ensure optimal operation.
- Conducted routine maintenance to prevent equipment malfunctions.
- Improved safety by adhering to established operational protocols.
- Review daily assembly demand and prioritize to meet customer demand / schedule.
- Set up and changeover of multiple profiles and product line equipment to defined standards that meet product specifications.
- Use of overhead lasers for grille positioning & alignment, specialty measuring equipment, jigs, & fixtures
- Interface with SPR CAD group on custom orders.
- Interface with procurement on what we can make vs what the supplier can make.
- Proficient in producing specialty angle cuts per complexity of shapes and configurations.
- Access files on a PC, trouble-shoot setup and running of all profiles.
- Aid in the development of setup & operating procedures, methods and training programs.
- Make recommendations for setup & equipment improvements for new & existing parts.
- Work with in Standard work, JBA’s, control plans, work instructions and quality specifications. Work with support staff on keeping standard work documents current and relevant to defined output.
- Understand the safety needs of the process and works within the parameters defined to protect the equipment, facility and coworkers.
- Use measuring tools for managing product quality with in defined parameters of the standard work and quality documentation.
- Identify problems and implement fixes for common issues with the use of AMS tools and standards for continuous improvement concepts, and works with the support staff, management and maintenance on corrective action to resolve.
- Knowledge of product, process, and customer’s expectations within the value streams (upstream and downstream of the process).
Customer Service Representative
Amazon
06.2019 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Central High School
Phoenix, AZ05-2016
Skills
- Machine operation
- Equipment maintenance
- Safety compliance
- Production monitoring
- Data analysis
- Time management
- Production planning
- Problem solving
- Teamwork and collaboration
- Customer service
- Warehouse operations
Timeline
Custom HDN Grilling Operator
Andersen Windows & Doors
09.2023 - Current
Customer Service Representative
Amazon
06.2019 - 07.2023
High School Diploma -
Central High School
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