Hua Lun Hsueh
Belmont,CA
Summary
Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals, troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Technology Analyst
Roche/Genentech
03.2019 - Current
- Consultant for room video conferencing technologies. Referencing company pattern book to provide ideal solutions for customers.
- Creating proof of concept for various hardwares. Ensuring a proper standard for IT partners across Roche/Genentech
- Digital Signage lead for NALA region and beyond
- Part of team that created global standard catalog that is used across 120+ sites
- Provide strategies and ongoing training for over 7000 end users
- Keep end users up to date with new technology features, updates
- Showcasing new technologies to IT partners.
- Conducted regular training sessions for colleagues on new technologies and industry trends, fostering culture of continuous learning within the team.
- Brainstormed with interdepartmental personnel to drive continuous technical improvements.
Director of Technology
PSAV
09.2018 - 03.2019
- Overseeing AV operation at Doubletree San Jose with annual revenue over 1 million dollars.
- Schedule management for internal and external staff.
- Provide quarterly forecast report to regional and national managers.
- Frequent communication with clients before and during events to identify clients' AV needs. Ensure customer satisfaction by providing audio visual solutions that elevate their event sets.
- Anticipate and make any potential changes to AV setup.
- Regular meetings with hotel staff to discuss upcoming important events and align on expectations of key stakeholders.
Technical Supervisor
PSAV
10.2015 - 09.2018
- Managed all aspects of AV operation including events sets and equipment inventory management
- Overseeing all AV sales
- Providing customer support for meeting, troubleshooting and offer quick solutions for any issues that arise
- Established and maintain relationships for new and returning customers
- Achieved 9.4+ in customer satisfaction survey
- Ensured timely delivery of IT solutions by prioritizing tasks, setting clear expectations, and consistently meeting project deadlines.
Technician
PSAV
06.2014 - 10.2015
- Setting up, and operating AV equipments for various events
- Operating audio and video equipments for over 30 live shows/events
- Providing customer service to every client and ensuring that customers' needs are met.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Optimized projector displays by accurately calibrating projectors for various screen sizes and resolutions to meet client specifications.
- Continuously sought professional development opportunities, attending conferences and workshops to enhance technical skills and knowledge of emerging AV trends.
Audio/Video Technician
Forerunner Christian Church
01.2009 - 01.2014
- Training audio personnel to achieve required standard for live and recorded sound
- Troubleshoot audio equipment issues
- Created and maintained inventory of AV equipment and created documentation and instructions on proper usage.
- Managed compression, digitization and storage of audio and video data.
- Programmed and operated audio-visual equipment to support seamless live events.
- Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
Education
Hospitality Management Program -
Trend College
Kelowna, British Columbia06.2002
Undergrad coursework include Accounting, Marketing, Business Law and Human Resource -
Okanagan College
Kelowna, British ColumbiaSkills
- Interpersonal and written communication
- Basic Networking
- Google Calendar
- Google Workspace
- Google Admin Console
- Windows
- Microsoft Office
- ServiceNow
- Appspace
- Agile Mindset
Certification
CTS
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Client Technology Analyst
Roche/Genentech
03.2019 - Current
Director of Technology
PSAV
09.2018 - 03.2019
Technical Supervisor
PSAV
10.2015 - 09.2018
Technician
PSAV
06.2014 - 10.2015
Audio/Video Technician
Forerunner Christian Church
01.2009 - 01.2014
Hospitality Management Program -
Trend College
Undergrad coursework include Accounting, Marketing, Business Law and Human Resource -
Okanagan College
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