
Accomplished in transforming enterprise-level client relationships at T-Mobile, I leveraged Salesforce CRM and exceptional relationship management to secure strategic partnerships, notably with Fortune 500 companies. Demonstrated expertise in consultative selling and leadership, consistently driving sales growth and team performance. Excelled in aligning telecommunications solutions with client objectives, achieving top sales rankings and surpassing KPIs.
• Manage and maintain relationships with enterprise-level clients, including Fortune 500 companies, by delivering strategic solutions to meet business communication and technology needs.
• Partner with C-Level executives, directors, and senior leadership to provide consultative support, contributing to large-scale negotiations and closing deals involving technology hardware, software, and services.
• Oversee national partnerships and key account management, such as working directly with Tecta to develop and implement telecommunications strategies.
• Collaborate with cross-functional teams to tailor T-Mobile’s product offerings, ensuring alignment with client objectives and market trends in sectors like healthcare and Canadian markets.
• Mentor and coach Sales Development Representatives, enhancing team performance and driving continuous improvement.
• Utilize tools like Salesforce, Outreach, TechTarget, ZoomInfo, and LinkedIn Sales Navigator to generate new business opportunities and manage existing client relationships effectively.
• Generated new business opportunities by identifying and engaging with small and medium-sized businesses (SMBs) to provide tailored telecommunications solutions.
• Conducted outreach through cold calling, email campaigns, and networking to qualify leads and build a robust sales pipeline.
• Collaborated with account executives to transition qualified leads into sales opportunities, supporting the closing of deals for technology hardware, software, and communication services.
• Utilized tools like Salesforce, Outreach, ZoomInfo, and LinkedIn Sales Navigator to manage customer data, track interactions, and drive lead generation efforts.
• Worked directly with business owners and decision-makers to understand their needs and deliver solutions that optimized their operational efficiency and communication capabilities.
• Consistently met or exceeded sales targets and KPIs by building strong client relationships and demonstrating a thorough understanding of T-Mobile’s product offerings.
• Consistently ranked among the top 10 sales performers nationwide across a market of 10 different store locations in Florida, including Apopka, Orlando, and Tampa.
• Exceeded sales targets and KPIs from day one by delivering exceptional customer service and driving mobile plan and device sales.
• Supported store managers by overseeing operations and providing insights into sales strategies during the COVID-19 pandemic, ensuring business continuity across multiple locations.
• Conducted regular training sessions for sales teams, enhancing their product knowledge and sales techniques, which directly contributed to improved team performance and customer satisfaction.
• Served as a corporate representative authorized by the dealer to communicate company vision and strategies, aligning the sales teams with overall business goals.
• Developed and maintained customer relationships, increasing retention and driving repeat business through personalized consultations and needs-based selling.
• Acted as a point of contact for escalated customer issues, ensuring timely and effective
• Top 10 in accessory sales nationwide in a market of 10 stores in Florida area.
Technical Skills:
Salesforce CRM
Outreach
ZoomInfo
LinkedIn Sales Navigator
TechTarget
RTPOS
Microsoft Office Suite (Word, Excel, PowerPoint)
Sales & Business Development:
Lead Generation & Qualification
Pipeline Management
Consultative Selling
C-Level Engagement & Relationship Management
B2B & SMB Sales Strategies
Account Management & Retention
Contract Negotiation & Deal Closing
Exceeding Sales Targets & KPIs
Client & Partner Management:
Managing National and Global Client Relationships
Fortune 500 Account Management
Collaboration with Senior Leadership (C-Level Executives, Directors)
Developing Tailored Telecommunications Solutions
Working with Canadian Market Clients
Aligning Solutions with Client Objectives (Healthcare, Technology)
Training & Leadership:
Mentoring & Coaching Sales Teams
Conducting Training Sessions for Sales Representatives
Providing Strategic Business Insights to Management
Cross-Functional Team Collaboration
Communication & Interpersonal Skills:
Exceptional Written and Verbal Communication
Building Long-Term Client Relationships
Handling Escalated Customer Issues
Product Presentation & Demonstration
Bilingual