Hubert Gomez Nalos
Alameda,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Service Advisor
One Subaru of Hayward
12.2022 - Current
- Organizing repair orders jobs to the appropriate technician
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Giving customers an estimated time of completion and working with the technician to make sure those promise times are met
- Providing a follow up service to the customer to ensure their standards were met.
Service Advisor
Honda of Oakland
11.2021 - 12.2022
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Installer
Victory Albany Subaru
02.2021 - 12.2021
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Enhanced customer satisfaction by providing timely and accurate installations.
Downtown Auto Center Subaru/Toyota
01.2016 - 01.2021
- Working on customer vehicles, performing basic maintenance, solving complicated diagnosis complaints, replacing tires, performing alignments, tearing motors and transmission apart and installing them back in the vehicle, performing fluid exchanges.
Education
Encinal High School
Alameda, California06.2015
Skills
- Repairs Scheduling
- Customer Retention
- Computer Skills
- Quality Control
- Price Quoting
- Service Estimates
- Technical Support
- Customer Service
- Attention to Detail
- Complaint Resolution
- Listening Skills
References
- William Salguero, Service director, 2018, 2021, Acura.salguero@gmail.com
- Basma Khan, Service Director, 2023, 2024, Basmakkhan@gmail.com, (630)-885-0260
- Zeke Zuniga, Service supervisor, Zeke10300@yahoo.com, (510)-393-2988, 2022, 2024
Timeline
Service Advisor
One Subaru of Hayward
12.2022 - Current
Service Advisor
Honda of Oakland
11.2021 - 12.2022
Installer
Victory Albany Subaru
02.2021 - 12.2021
Downtown Auto Center Subaru/Toyota
01.2016 - 01.2021
Encinal High School
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