Hubert Jerome Riley
Collierville,TN
Summary
Exceptional leader and skilled Environment Services & Operational Management Professional with 14 years of extensive management and custodial operation experience. Highly knowledgeable set-ups, project management, and strong budget management skills. Able to forecast expenditures, and committed to working with outside vendors, and contractors, to ensure completion of assigned tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Area Manager (Temporary)
SBM Management
11.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Supervised various locations, enforcing high-quality standards of operation.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Oversaw budget planning, strategy development, community outreach for organization.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Resolved conflicts promptly to promote positive environment for customers.
Site Manager
SBM Management
03.2022 - 10.2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
- Oversaw budget management, consistently delivering projects within allocated financial resources.
- Inspected cleanliness of common areas and offices.
- Enhanced site safety protocols, significantly reducing incident rates through rigorous enforcement and training.
Facility Campus Care Manager
BROWN MISSIONARY BAPTIST CHURCH
01.2020 - 08.2021
- Lead the facility maintenance and cleaning operation for 2 individual Mega-Church locations with of 13000 Members
- Main Campus Church location is 38689 square feet, and South Campus location is 69398 square feet
- Responsible for recruiting and retention of employees, and managed budget
- Responsible to provide a clean, disinfected, and useable environment for classes, meetings, and church services
- Maintain payroll and checked & reviewed it daily
- Manage the facility maintenance and cleaning care for 2 separate Mega Church location with attendance of 13000 church goers
- Provides leadership, direction, and management oversight for daily cleaning operations
- Assist with daily events set-ups, (pipes & drapes, stage, tables and chairs, lighting)
- Leads the daily operational for weekly events and services
- Manage the day to day operational of department, ensures a consistently high level of cleanliness and care of the facility
- Supervise the activities of all Campus Care Group, and outside contractors
- Ensure that facility services are being provided in a proper and cost-effective manner
- Monitor all department's record, report, statistics, and facilities supplies
- Negotiate and review services and contracts from outside vendors
- Organize and develop short and long terms goals and objectives
- Direct and develop subordinates to produce professional results and workmanship of an efficient facility management program
- Manage budgeting process to ensure appropriate and timely preparation
- Demonstrate excellent managerial and conflict resolution skills
- Excellent employee relations and management skills
- Experience in recruiting, hiring, training new recruits, and disciplining employees
- Establish and implement policies and procedures for facility operations including events, janitorial program, equipment, and safety
- Establish and maintains effective lines of communications with other sector managers, and facility personnel, regarding work schedules, distribution, and material in the facilities
Facilities Janitorial Project Manager
ABM Services
01.2015 - 01.2018
- Oversees and manages the janitorial operation of 1 million square feet commercial warehouse
- Manage the site effectively, to develop new goals and objectives to ensure business needs met
- Directs and manages shift leads and staff to meet their objectives
- Recruit, screen, and process new hires
- Delivered excellence janitorial service level to meet and exceed customer’s expectations
- Reduce the labor costs by 40%, by eliminating temporary employees and overtime
- Monitors the scheduling of staff to ensure the operations are within budgeted hours
- Reduce the operational budget by 35%, by conducting a complete inventory, and staff accountability
- Completes special projects and work orders as required
- Available and on-call 24 hours a day, working any shifts as needed
- Conduct inventory of supplies and monitors facility supply orders
- Able to operate all types of cleaning machinery and equipment
- Has working knowledge of budget, labor, and field operational reports
- Maintains, approves, and makes correction to payroll daily
- Conducts daily, weekly, and monthly inspection of facility for cleanliness and safety
- Had daily shift meeting with staff to assign work, and review safety guidelines daily
Manager of Environment Services/Housekeeping
Morrison Senior Living
01.2014 - 01.2015
- Company Overview: (Compass Group)
- Provide leadership to housekeeping team for all EVS operations
- Recruit, interview, hire, and develop team member’s performance providing regular assessment
- Execute and maintain daily quality control systems
- Coordinated daily team meetings to discuss operational and safety goals
- Established weekly schedules for work force
- Monitor and maintain operating budgets such as payroll, supplies, equipment, and hospital budgets
- Plan weekly meetings with hospital administration and other departments to ensure standards are meet
- Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction
- Oversee the cleaning of hospital and surrounding clinics
- Plan and coordinate project work and floor maintenance schedule
- (Compass Group)
Operations Manager of Housekeeping/Environment Services
Aramark Services
01.2014 - 12.2014
- Responsible to maintain a high level of cleanliness in all areas of hospital
- Oversee cleaning of entire 240 bed hospital, and 17 separate medical clinics
- Supervise and lead a team of 15 housekeeping technicians, 3 project technicians, and 2 area buffers
- Participate in recruitment and staff selection process
- Assist with staff scheduling
- Assign established work areas and or project duties
- Plan and coordinate project work
- Attend and participate in departmental staff meetings, development, and training courses
- Provide and monitor individual guidance and motivation to employees
- Participate in facility Quality Assurance Program and Patient Satisfaction Program as required
- Assign equipment to staff, monitor daily equipment use, cleaning and maintenance
- Ensure that all equipment is always clean and professional in appearance
- Direct and assist housekeepers and floor personnel as needed on an as needed basis
- Prepare daily work schedule and planned vacation time as requested
- Maintain payroll and made correction as needed
Education
Computer Network Support -
Holmes Community College
Ridgeland, MSBusiness Administrative -
Columbia College
Columbia, MOSkills
- Exceptional Leadership Skills
- Exceptional organizational skills
- Knowledge of OSHA regulations
- Budget and Forecasting skills
- Project Management Skills
- Strong Operational Management
- High customer relations
- Problem Solver
- Strong Computer Skills (MS Word, Excel, PowerPoint)
- Staff management
- Relationship building and management
- Multi-unit management
Certification
- Project Management Essentials Certified, 2021, Management & Strategy Institute
- Lean Six Sigma White Belt Certified, 2021, Management & Strategy Institute
- CompTIA A+ Certified Computer Repair, New Horizons Computer Training
Veteranstatus
United States Army Veteran
Timeline
Area Manager (Temporary)
SBM Management
11.2024 - Current
Site Manager
SBM Management
03.2022 - 10.2024
Facility Campus Care Manager
BROWN MISSIONARY BAPTIST CHURCH
01.2020 - 08.2021
Facilities Janitorial Project Manager
ABM Services
01.2015 - 01.2018
Manager of Environment Services/Housekeeping
Morrison Senior Living
01.2014 - 01.2015
Operations Manager of Housekeeping/Environment Services
Aramark Services
01.2014 - 12.2014
Business Administrative -
Columbia College
- Project Management Essentials Certified, 2021, Management & Strategy Institute
- Lean Six Sigma White Belt Certified, 2021, Management & Strategy Institute
- CompTIA A+ Certified Computer Repair, New Horizons Computer Training
Computer Network Support -
Holmes Community College
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