Huberta Abernathy

• Provided personalized care and support for clients in daily living activities.
• Implemented individualized care plans to enhance client well-being and independence.
• Monitored client health conditions and reported changes to healthcare professionals.
• Coordinated transportation and scheduling for medical appointments and social activities.

• Oversaw project workflows, ensuring timely completion and adherence to quality standards.
• Developed and implemented process improvements to enhance operational efficiency.
• Mentored junior contractors, providing guidance on best practices and technical skills.
• Coordinated cross-functional teams to align project goals with organizational objectives.

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• Process medical and demographic information, complete and update client’s profiles.
• Enter all client’s information into applicable electronic applications.
• Access clients medical and personal information to assure accuracy of data.
• Collecting faxed/uploaded documentation to enter information into DHEC portal.
• Assisted with virtual new hire database, document, and policy review training
• Liaison to new hires to assure accuracy, efficiency, and all procedural/policy updates.

• Learn and continuously improve knowledge of the products and industry.
• Develop relations with key customers and suppliers.
• Provide technical detail to customers through interaction with management, vendors, and sales representatives.
• Respond to quote requests, inquiries, and complaints in courteous and professional manner.
• Expedite orders, coordinate with the production team, provide customers with detailed shipping information.
• Process orders, invoice sales transactions and provide daily reports to higher officials.
• Work with management to establish new customer accounts providing detailed requirements and credit applications.

• Receive high volume inbound customer calls on behalf of QB Online.
• Apply defined practices, procedures, and company policies to triage, troubleshoot, and resolve issues related to QuickBooks.
• Maintain a call center database by documenting all client contacts.
• Resolve complex issues by clarifying, researching and exploring answers and alternative solutions.
• Upsell products with features suitable for business needs.
• Assist with reconciliation, managing accounts payable and receivable, categorizing income and expenses, setting up Chart of Accounts, analyzing profit and loss report.
• Assist in setup of payroll, electronic services, and state tax compliance in accordance with individual state guidelines.
• Meet Quality Assurance requirements and other key performance metrics.

• Receive, confirm, and input customer service orders via email, telephone, or fax.
• Provide information on ship dates and order status.
• Update costs, processes credits, and makes adjustments to orders.
• Coordinates with the Quality Assurance Department in the creation of artwork.
• Manage inventory levels with shipments and assist with monitoring current inventory levels.
• Utilize ERP-LN and PC software to develop, maintain and generate effective reporting systems.
• Prepare routine reports as directed.
• Provide comprehensive administrative support to management and staff.

• Reviews loan documents to ensure documentation is approved and in compliance with regulations and company policy.
• Complete file checklists to ensure that critical documents are complete, negotiated accurately and are in file.
• Request and clear outstanding credit conditions for files being prepared for funding.
• Assist with the preparation and scanning of all existing and new loan documentation, ensuring that the documents are properly organized and indexed electronically.
• Remains up-to-date on all documentation, regulatory, and lien perfection requirements in order to ensure loan quality.

• Provide effective communication and customer service support to the sales, warehouse and administrative teams on a daily basis.
• Provided customer service for an average of 60 calls per day, answered customer inquiries, solved problems, and provided product information.
• Communicate with vendors regarding backorder availability, future inventory and special orders.
• Maintain returns area and process RMA.
• Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly.
• Organize weekly error reports for management to track quality success.
• Verify and log daily the appropriate process and procedures necessary to fulfill and complete orders.
• Served as a focal point to management and staff.
• Outstanding record of achievement.