Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Huda Albanawi

Dearborn,MI

Summary

Proven Pharmacy Technician Assistant at CVS Pharmacy, proficient in efficient record-keeping and enhancing customer service. Excelled in reducing patient wait times and increasing safety protocols. Skilled in organization and problem-solving, with a track record of improving workplace efficiency and training staff. Demonstrates strong time management and customer service abilities.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician Assistant

CVS Pharmacy
01.2010 - 03.2012
  • Streamlined record-keeping processes by regularly updating patient profiles with accurate information on allergies or prescription changes.
  • Strengthened relationships with healthcare providers through professional communication when clarifying medication orders or obtaining authorization for refills.
  • Reduced wait times for patients by swiftly processing insurance claims and troubleshooting any issues that arose.
  • Increased workplace safety by strictly following established protocols for the handling of hazardous materials or medications.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Updated computer system with current customer, payment and inventory information.
  • Enhanced customer service with effective communication, addressing inquiries and concerns with patience and understanding.

Receptionist

Mi Body Contour
02.2014 - 04.2015
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
  • Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.

Receptionist

Road Runner Auto Sales
05.2017 - 02.2018
  • Boosted showroom traffic by proactively reaching out to potential customers via phone and email campaigns.
  • Handled high call volumes calmly, ensuring every caller received a positive experience with the company.
  • Collaborated closely with sales team members to ensure seamless handoff of qualified leads.
  • Organized important client files enabling easy access for sales staff which led to smoother transactions.
  • Increased customer satisfaction by providing friendly and efficient service at the sales reception area.

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Customer Service
  • Problem-Solving
  • Punctual and Reliable

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Road Runner Auto Sales
05.2017 - 02.2018

Receptionist

Mi Body Contour
02.2014 - 04.2015

Pharmacy Technician Assistant

CVS Pharmacy
01.2010 - 03.2012

Similar Profiles

CREATE PROFILE
Huda Albanawi