Huda Ashraf
15740 N 83rd AVE ,AZ
Summary
Experienced professional with a diverse background in hospitality, fitness, and banking. Strong leadership skills demonstrated through successful team management and achievement of key performance indicators. Committed to personal growth and fostering innovation in all projects.
Overview
8
8
years of professional experience
Work History
MSC Senior Specialist
GLOBAL FEDERAL CREDIT UNION
GLENDALE , AZ
08.2021 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers through phone conversations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Fitness Attendant
LA Fitness
PHOENIX , AZ
03.2021 - 07.2021
- Assisted in marketing efforts to promote the fitness center's services.
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
- Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
Lead Hostess
SOL Mexican Cocina
Scottsdale, AZ
04.2020 - 06.2021
- Informed patrons of establishment specials and promotions.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Encouraged team members to provide exceptional customer service at all times.
Lead Hostess
Longhorn Steakhouse
PHOENIX , AZ
06.2018 - 03.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Communicated any issues or complaints to management in a timely manner.
Crew Member
KFC Restaurant
Glendale, AZ
02.2017 - 05.2018
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Checked expiration dates on all products before serving them to customers.
- Served food quickly for positive guest experiences.
Education
Health Science Degree - Physical Education
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2021
Some College (No Degree) - Health Science Degree
Grand Canyon University
Phoenix, AZSkills
- Excellent communication
- Problem solving
- Performance coaching
- Conflict resolution
- Team collaboration
- Idea development and brainstorming
- Continuous improvement
- Team leadership
Languages
English
Professional
Arabic
Professional
Timeline
MSC Senior Specialist
GLOBAL FEDERAL CREDIT UNION
08.2021 - Current
Fitness Attendant
LA Fitness
03.2021 - 07.2021
Lead Hostess
SOL Mexican Cocina
04.2020 - 06.2021
Lead Hostess
Longhorn Steakhouse
06.2018 - 03.2020
Crew Member
KFC Restaurant
02.2017 - 05.2018
Health Science Degree - Physical Education
Maricopa Community Colleges, Glendale Community College
Some College (No Degree) - Health Science Degree
Grand Canyon University
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