Summary
Overview
Work History
Education
Skills
Languages
AWARD BY AMZON
Timeline
Generic
Huda Sami

Huda Sami

Hyderabad, India

Summary

Dedicated professional with proven experience in leadership. communication, and problemsolving. Motivated to contribute in an innovative and collaborative environment that values interpersonal skills, teamwork, and effective time management. Known for managing diverse tasks, building positive relationships, and thriving under pressure.

Overview

4
4
years of professional experience

Work History

Concession Abuse Prevention Specialist (CAP)

Amazon
12.2023 - 09.2024
  • Focused on minimizing abuse within Amazon's return policy, improving customer experience
  • Identified abusive patterns, escalated issues, and provided accurate resolutions using Amazon's tools
  • Ensured compliance and upheld company standards by solving problems efficiently
  • Provided crisis intervention services when necessary, connecting individuals with appropriate resources during critical moments.

Shipping & Delivery Associate (SDS)

Amazon
01.2022 - 02.2024
  • Specialized in Concession Abuse Prevention, Shipping & Delivery Support, and Flex Emails
  • Provided support across diverse teams, collaborating with external customers, internal executives, vendors, and fulfillment centre
  • Conducted reporting and analysis for Shipping & Delivery Support (SDS) and Concession Abuse Prevention
  • Key responsibilities included managing communications, issue resolution, and optimizing SOP compliance

Customer Service Associate

Amazon
08.2021 - 12.2021
  • Addressed delivery partner concerns and ensured successful deliveries by troubleshooting issues
  • Supported Amazon's Transportation Services and strengthened customer relationships by documenting actions and resolving inquiries

Administrative Assistant & Accountant

A to Z Business Firm
01.2021 - 07.2021
  • Managed financial tasks such as posting journal entries, updating statements, maintaining accounts receivable/payable, and preparing reports
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

BBA - COMMERCE

OSMANIA UNIVERSITY
HYDERABAD INDIA
03-2021

Skills

  • MS Office
  • MS Excel
  • Resourcefulness
  • Problem Solving
  • Accounts Receivable/Payable
  • Technical Knowledge
  • Reporting
  • Presentation
  • Time Management
  • Communication
  • Decision Making
  • Interpersonal Skills

Languages

English
Full Professional
URDU
Full Professional
Hindi
Full Professional

AWARD BY AMZON

Awarded for Consistently Following Standard Operating procedure
(SOP) at Amazon with a 100% Score for more than 5 weeks

Timeline

Concession Abuse Prevention Specialist (CAP)

Amazon
12.2023 - 09.2024

Shipping & Delivery Associate (SDS)

Amazon
01.2022 - 02.2024

Customer Service Associate

Amazon
08.2021 - 12.2021

Administrative Assistant & Accountant

A to Z Business Firm
01.2021 - 07.2021

BBA - COMMERCE

OSMANIA UNIVERSITY

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Huda Sami