HUDSON GALLAGHER
Logan
Summary
Customer-oriented professional with over four years of experience in customer relations and residential construction support. Expertise in building relationships, resolving complex issues, and effective communication with clients and contractors. Recently obtained Utah Real Estate Sales Agent License, ready to leverage industry knowledge and sales skills in a real estate role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Woodside Homes
Syracuse
08.2021 - Current
- Deliver exceptional customer service by managing homeowner concerns and ensuring timely issue resolution.
- Resolved escalated, time-sensitive concerns while achieving high customer satisfaction ratings.
- Serve as a primary point of contact between homeowners, construction teams, and trade partners.
- Build trust with customers through proactive communication and follow-through.
- Coordinate with sales, construction, and service teams to ensure customer needs are met efficiently.
- Implement organized processes for tracking, prioritizing, and communicating homeowner requests.
- Develop expertise in residential construction processes, home systems, and warranty-related repairs.
Missionary
The Church of Jesus Christ of Latter-day Saints
06.2019 - 06.2021
- Cultivated interpersonal, leadership, and public speaking skills to enhance mission effectiveness.
- Mentored and trained new missionaries on communication strategies and cultural awareness.
- Collaborated with local leaders to assess community needs and implement targeted outreach efforts.
- Organized service projects that fostered community engagement and teamwork, resulting in increased local participation.
- Communicated daily with individuals from diverse backgrounds and cultures.
- Achieved conversational Spanish proficiency through immersive daily use.
Education
Bachelor of Science - Business Management
Utah State University
Logan, UT12-2030
High School Diploma -
Bountiful High School
Bountiful, UT05-2019
Skills
- Customer Service
- Communication
- Relationship Building
- Problem Solving
- Conflict Resolution
- Team Collaboration
- Time Management
- Task Prioritization
- Adaptability & Flexibility
- Microsoft Excel
- Reliability
- Residential Construction Knowledge
Certification
- Utah Real Estate Sales Agent License, 05/01/26, Utah Division of Real Estate
Hobbies and Interests
- Fitness & Weight Training
- Hiking & Outdoor Recreation
- Team Sports
- Personal Development
- Music
- Family Activities
Languages
- Spanish
- English, Native
- Spanish, Limited Working Proficiency
Timeline
Customer Care Representative
Woodside Homes
08.2021 - Current
Missionary
The Church of Jesus Christ of Latter-day Saints
06.2019 - 06.2021
Bachelor of Science - Business Management
Utah State University
High School Diploma -
Bountiful High School