Supervise Guest Services Attendants during daily Rec Center operations, helping manage front desk service and patron flow in a high-volume facility with 1,000+ daily entry scans.
Assist with staff scheduling, onboarding, training, and performance feedback for Guest Services team members.
Serve as a lead point of contact for patrons, resolving customer concerns, answering questions, and supporting smooth front desk operations.
Manage and organize the Pro Shop and equipment checkout inventory to maintain accurate stock and efficient service.
Use Fusion software to adjust settings, support memberships and reservations, and troubleshoot front-desk operational needs.
Front Desk/Bar Assistant
Connection
Boulder, Colorado
07.2023 - 03.2024
Maintained bar and front desk operations by stocking inventory, organizing supplies, and preparing work areas for daily service
Opened and closed the front desk and bar area while handling cash transactions and reconciling money received at the end of shifts.
Set up and supported student, campus, and outside vendor events by coordinating space needs, guest flow, and event materials.
Collaborated with vendors and distributors to introduce new beer products, create promotional specials, coordinate event offerings, and increase customer interest in featured products
Greet every guest immediately in a friendly and welcoming manner.
Caddie Shift Lead/Bay Host
Top Golf
Thornton, Colorado
09.2020 - 11.2022
Assigned side work to associates and checked completed tasks to ensure stations were restocked and ready for the next shift.
Cross-trained across departments to support different service areas during busy shifts and coverage needs.
Led floor operations during shifts by coordinating with managers and team members to keep service organized and guest-focused.
Supported large events and league nights by maintaining food and beverage service while assisting guests across full-floor 32-bay setups..