Hudson Shah
Bellingham
Summary
Dynamic service professional with a strong work ethic and expertise in customer service, honed at Obrien Auto Group. Proven ability to enhance customer satisfaction through effective communication and training. Skilled in cash handling and food safety, consistently delivering exceptional service while fostering team collaboration and operational efficiency.
Developed strong interpersonal and customer service skills in fast-paced, customer-centric environment. Demonstrated ability to handle multiple tasks efficiently while maintaining high standards of quality and service. Seeking to transition these skills into new field, aiming to contribute positively and grow professionally.
Offering collaborative and adaptable mindset, ready to thrive in dynamic service environment and learn new skills. Brings ability to quickly grasp industry-specific knowledge and apply effective communication and teamwork skills. Ready to use and develop multitasking and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Obrien Auto Group
08.2024 - 04.2025
- Provided excellent customer service by greeting and assisting patrons promptly.
- Collaborated with team members to efficiently fulfill customer needs during all hours.
- Assisted customers in identifying service needs and provided accurate estimates for repairs.
- Coordinated service appointments and maintained scheduling efficiency to optimize workflow.
- Communicated effectively with technicians to ensure timely completion of services.
- Managed customer inquiries and resolved concerns to enhance satisfaction levels.
- Processed service orders and maintained accurate records in the management system.
- Educated customers on maintenance procedures to promote vehicle longevity and safety.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Shift Leader
Jamba Juice
01.2023 - 12.2023
- Supervised team members during high-volume shifts to ensure optimal service delivery.
- Trained new staff on smoothie preparation techniques and customer service standards.
- Managed inventory levels and placed orders to maintain stock availability.
- Ensured compliance with health and safety regulations in food handling practices.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Implemented standard operating procedures to improve operational consistency.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Education
No Degree - Business And Sustainability
Western Washington University
Bellingham, WA06-2028
High School Diploma -
Bellevue High School
Bellevue, WA06-2024
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Team collaboration
- Food safety knowledge
- Efficient task completion
- Cleanliness and hygiene
- Food preparation procedures
- Cash handling
- Safe handling standards
- Hospitality service expertise
- Training and coaching
Timeline
Service Crew Member
Obrien Auto Group
08.2024 - 04.2025
Shift Leader
Jamba Juice
01.2023 - 12.2023
No Degree - Business And Sustainability
Western Washington University
High School Diploma -
Bellevue High School