Dynamic operations manager with a proven track record at BlueJacket Crossing Vineyard, excelling in strategic planning and customer service. Achieved high-quality standards while managing budgets and enhancing team performance. Skilled in problem-solving and quality assurance, fostering effective communication and driving customer satisfaction through innovative solutions.
Overview
8
8
years of professional experience
Work History
Manager of Operations
BlueJacket Crossing Vineyard
05.2017 - Current
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Represented the brand at promotional events, tastings, and in-store demos to increase product awareness and consumer engagement.
Educated customers on product features, brand story, and usage to drive trial and repeat purchases.
Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Merchandiser
PepsiCo
11.2022 - 06.2025
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Answered customer questions regarding store merchandise, department information, and pricing.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Verified products appeared at correct locations in proper quantities.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Brewer
23rd Street Brewery
10.2022 - 10.2023
Maintained accurate records of brewing activities, enabling data-driven decision making for process improvements.
Collaborated with team members for smooth operations, resulting in reduced downtime and improved workflow.
Worked closely with quality control teams for ensuring consistency across multiple batches of brews produced.
Troubleshot issues within brewing equipment promptly to minimize downtime while maintaining high-quality outputs.
Adhered to good manufacturing practices and standard operating procedures.
Implemented safety protocols throughout the brewery, reducing accidents and promoting employee wellbeing.
Managed inventory effectively, ensuring timely procurement of raw materials and minimizing waste.
Ensured compliance with local, state, and federal regulations by staying up-to-date on industry laws and guidelines.
Assigned daily work tasks and set weekly schedules.
Manager
Taylor Farms Garlic Farm
06.2018 - 01.2022
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Established effective communication among team members for enhanced collaboration and successful project completion.
Met project deadlines without sacrificing build quality or workplace safety.
Education
Bachelor of Arts - Film And Media Studies
University of Kansas
Lawrence, KS
05-2020
Skills
Strategic planning
Customer service
Goal setting
Quality assurance
Decision-making
Problem-solving
Time management
Conflict resolution
Accomplishments
Earned the “Best in Class” Award in 2022 for Vignoles (Dry White Wine) at the Fingerlakes Competition.
Multiple Award winner From The Jeff Cup including "Gold" for Majestic Red (Dry Red Wine)