Aquatic Service Agent
Boar's Head Hotel and Resort
Charlottesville, Virginia
05.2023 - 08.2023
- Demonstrated Leadership: Led a team of aquatic service staff, overseeing daily operations and ensuring the delivery of exceptional customer service.
- Effective Communication: Facilitated clear communication among team members, fostering a collaborative environment to achieve organizational goals and exceed guest expectations.
- Problem-Solving Skills: Successfully resolved customer inquiries, complaints, and emergencies in a timely and professional manner, enhancing guest satisfaction and loyalty.

