Huey Phasouk
Spring Valley,CA
Summary
Adept at navigating complex loan processing systems, I excelled at MUFG Union Bank, N.A, enhancing operational efficiency by streamlining payment processes and resolving reconciliation issues. My expertise in MSP and Peoplesoft, combined with a proactive approach to client support, significantly contributed to the team's success in managing diverse loan portfolios. Self-Motivated Senior Operations Specialist with knack for resolving complex problems and improving productivity of organizations. Experienced in managing company work, including assessments and assignments. Adaptable, versatile and consistently surpasses productivity and accuracy goals.
Operations professional with proven track record of streamlining processes and enhancing operational efficiency. Known for collaborative teamwork and achieving impactful results. Reliable and adaptable, with focus on process improvement and strategic planning.
Overview
33
33
years of professional experience
Work History
Senior Operations Specialist, Loan Payment Processing
MUFG Union Bank, N.A
09.2010 - 07.2023
- Processed disbursement of check on Appraisal/Property inspection invoices, legal and vendor invoices
- Performed processes on all assigned cash transactions timely and accurately on check, wire and electronic items
- Processed MSP payment, payoff, and disbursement transactions in MSP, supporting both the Mortgage and Consumer loan portfolios
- Cleared, processed on NSF return items reports, consolidated suspended items and rejects reports from Bank by Phone
- Researched and resolved any processing issues utilizing internal resources or MSP manuals for guidance
- Accurately processed tasks for loan payment correction transactions in MSP per instructions
- Diligently followed up on all requests to other department for posting/disposition instructions to ensure checks or ACH items are not held in CTO for more than 72 hours
- Provided support to Escrow department with tax, insurance and Loss drafts
- Also supported the REO Department which includes foreclosure and short sale loans, REO Book In and final liquidation processes
- Monitored and reviewed incoming wires and assigned to the processor to pay off loans
- Contacted title company for funds that were insufficient and submitted requests for outgoing wires to be returned back to title company when necessary
- Prepared journal entry on Peoplesoft for approval and submitted for process on various GL items that are processed daily
- Processed disbursement of check on Appraisal/Property inspection invoices, legal and vendor invoices
- Worked with manager and work director with any internal servicing inquiries, requests, and disputes to recommend appropriate solutions
- Assist and provide feed back on how to improved operational efficiency by streamlining processes and implementing best practices.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
Operation Specialist, CARM
MUFG Union Bank, N.A
04.1990 - 08.2010
- Switch board operator managed approximately 30 calls daily
- Credit card accounts reconciliation
- File room and document control for auto and consumer loans
- Payment processing for charge offs on Consumer and Small Business loans
- GL reconciliations on prior day work to ensure accuracy of balance
- Performed other duties and special projects as assigned
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
Education
High School -
Sweetwater High School (GED)
San Diego, CA09.1987
Skills
- Loan payments
- Credit
- Client Support
- Research
- Accounts Payable
- Accounts Receivable
- Default loan processing
- REO loan process
- Knowledge of SBA loans
- Incoming Wire process
- Outgoing Wire process
- Reconciliation of GL
- Journal Entry
- Windows Operating System
- MSP
- Rumba
Timeline
Senior Operations Specialist, Loan Payment Processing
MUFG Union Bank, N.A
09.2010 - 07.2023
Operation Specialist, CARM
MUFG Union Bank, N.A
04.1990 - 08.2010
High School -
Sweetwater High School (GED)
Similar Profiles
MARK A. VALLESMARK A. VALLES
Vice President, Issues Reporting Department at MUFG UNION BANK N.A. / U.S. Bank N.A.Vice President, Issues Reporting Department at MUFG UNION BANK N.A. / U.S. Bank N.A.
Bharathi AppaliBharathi Appali
System Manager at MUFGSystem Manager at MUFG
ABRAHAM R. BUSTAMANTEABRAHAM R. BUSTAMANTE
AVP Business Banking Relationship Manager at Citibank N.A.AVP Business Banking Relationship Manager at Citibank N.A.