MELISSA M. HUFF
New Richmond,WI
Summary
Detail-oriented and customer-focused administrative professional with extensive experience in customer service, office management, call center, financial operations, and quality assurance. Skilled in managing accounts payable and receivable, ensuring compliance with industry standards, and streamlining processes for efficiency. Strong technical proficiency in Microsoft Office Suite, ERP systems, and document control. Proven ability to handle multitasking in fast-paced environments while maintaining accuracy and professionalism. Currently seeking full-time employment near Mankato, MN and willing to relocate upon securing a position, but also open to remote work as well.
Overview
15
15
years of professional experience
Work History
Calibration Tech
SMC, Ltd.
11.2021 - Current
- Manage calibration system compliance, ensuring adherence to ISO 13485 & 21 CFR Part 820 standards
- Maintain & organize quality records, calibration documents, & compliance reports
- Coordinate vendor services, process invoices, & manage procurement of new equipment
- Assist with administrative functions, including data entry, customer inquiries, & report preparation
- Provide technical support & training for internal departments on calibration procedures
Lead / Key Holder
Dollar General
12.2020 - 11.2021
- Provided excellent customer service & ensured smooth checkout transactions
- Managed store operations, including financial transactions, cash handling, & end-of-day reporting
- Assisted with stocking, inventory control, & maintaining store organization
- Trained & supervised staff to ensure adherence to company policies & customer service standards
Customer Service & A/P, A/R Specialist
Motion Industries
04.2019 - 11.2021
- Managed all incoming calls, directing inquiries & ensuring prompt customer service
- Processed invoices, handled billing & financial reconciliation, & maintained payment records
- Oversaw inventory management, ensuring accurate product tracking & order fulfillment
- Assisted with office administration, document filing, & maintaining customer & supplier communications
Quality Tech II/Interim Quality Mgr
Pro-Cise, Inc.
04.2014 - 11.2018
- Managed calibration records, corrective actions, & quality documentation to support ISO certification
- Developed inspection plans & ensured compliance using precision measurement tools to complete inspections, including welded components and welds
- Led audits, presented management reviews, & implemented quality improvements
- Successfully transitioned ISO 9001:2008 documentation to ISO 9001:2015 compliance
Quality Tech/Interim Quality Mgr
Advanced Laser Machining
08.2010 - 04.2014
- Maintained PPAP documentation, first articles, & corrective action reports
- Developed inspection plans & interpreted technical drawings for production areas
- Contributed to safety committee initiatives & ISO 9001:2008 compliance
Education
Machine Tool - Quality Assurance
Wisconsin Indianhead Technical College
Rice Lake, WISkills
- Customer Service
- Communication
- Professional phone etiquette
- Client relations
- Issue resolution
- Document control
- Scheduling
- Multi-line phone systems
- Accounts payable
- Accounts receivable
- Invoicing
- Reconciliation
- Workflow improvements
- Data entry
- Reporting
- Maintain accurate records
Relocation
Mankato, MN
Timeline
Calibration Tech
SMC, Ltd.
11.2021 - Current
Lead / Key Holder
Dollar General
12.2020 - 11.2021
Customer Service & A/P, A/R Specialist
Motion Industries
04.2019 - 11.2021
Quality Tech II/Interim Quality Mgr
Pro-Cise, Inc.
04.2014 - 11.2018
Quality Tech/Interim Quality Mgr
Advanced Laser Machining
08.2010 - 04.2014
Machine Tool - Quality Assurance
Wisconsin Indianhead Technical College
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