Hugett Godinez-Gomez
Valley View
Summary
Professional with 20 years’ Experience in Warehouse, worked Customer Service, Planning, to Shipping. Goal-Oriented can adapt to change. Works in fast paced environment. Loyal, Bilingual (English/Spanish), with excellent leadership skills. Able to use software programs (Microsoft programs, WCS, JBA, PKMS, LM).
Overview
20
20
years of professional experience
Work History
Shipping Supervisor
Dickies (VFC)
Fort Worth
02.2021 - Current
- This position has a lot of responsibilities. I have changed the process in routing for some customers so that it is more efficient, have been overlooking the whole shipping department: from routing to getting orders together and shipping them out.
- Making changes on the shipping floor to be able to work more efficiently.
- Getting the staff we need in the office as well as on the floor.
- Training my associates so that they are all cross trained: office getting certified in the forklift and having the leads on the floor cross trained in every aspect in the shipping floor.
- While still assisting/aiding other departments when needed.
- Part of the project with the shipping floor locations, they are now push back racks, doubled the space of locations expanding upward.
- PKMS system
- WHSE80, Fort Worth, Texas
- Supervised daily shipping operations to ensure timely order fulfillment.
- Coordinated logistics with carriers to optimize delivery schedules.
- Managed inventory levels to maintain efficient shipping processes.
- Trained team members on proper shipping procedures and safety protocols.
- Developed and implemented process improvements for shipping efficiency.
- Monitored compliance with company policies and regulations in shipping activities.
- Collaborated with other departments to resolve shipping issues quickly.
- Conducted regular audits of shipping documentation for accuracy and completeness.
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
- Ensured safety protocols were followed when loading and unloading trucks or containers.
- Maintained records of all outgoing shipments, ensuring that they were accurate and complete.
- Coordinated with carriers to schedule pick-up and delivery times for shipments.
- Monitored staff performance to ensure compliance with company policies and procedures regarding packaging, labeling, and shipping deadlines.
- Provided training to new employees on proper operation of packing equipment and safety protocols.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Shipping Clerk Lead
Dickies (VFC)
Fort Worth
05.2009 - 02.2021
- In this position got more knowledgeable from previous positions gained a lot more responsibilities and a lot more knowledge in every aspect from communicating with others, learning new software, to making sure we are getting the product out the door in a timely manner.
- I have also learned to operate a Forklift and continue to aid help in all other departments.
- WHSE80, Fort Worth, Texas
- Processed incoming shipments and verified accuracy of packing slips.
- Maintained organized inventory, ensuring proper storage of all products.
- Operated shipping software to create labels and track shipments efficiently.
- Collaborated with team members to ensure timely dispatch of orders daily.
- Inspected outgoing packages for quality and compliance with company standards.
- Assisted in training new clerks on shipping procedures and safety practices.
- Communicated with carriers to arrange pick-up schedules for deliveries.
- Handled customer inquiries related to shipping status and order tracking.
Customer Service Liaison
Dickies (VFC)
Fort Worth
10.2008 - 05.2009
- Being the Liaison between Customer Service and the Operation Managers served to gain knowledge in being organized and being able to communicate better, also in making excel reports as well as being able to multitask and overlook production as a whole.
- Got control of the oversized totes and splitting program
- Facilitated communication between customers and internal teams to address inquiries.
- Performed administrative tasks such as filing documents and responding to emails.
- Collaborated with cross-functional teams to ensure customer satisfaction goals were met.
- Coordinated the resolution of problems between customers and departments within the organization.
- Investigated complex customer service issues using internal resources.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shipping Clerk/Office Administrator
Dickies (VFC)
Haslet
08.2005 - 10.2008
- This position had several responsibilities, that consisted of Planning, Slotting, Shipping, to managing a warehouse.
- Was in charge of making hard to call decisions, weather we would work all day depending on the work load we had.
- This position gave so much knowledge.
- Learned Leadership skills and got comfortable with computer programs and software.
- WCS
- System 21
- Microsoft
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with cross-functional teams to resolve shipping discrepancies.
- Implemented safety practices to maintain a secure working environment.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Coordinated with customers on delivery dates and times in order to meet customer requirements.
- Collaborated with other staff members on projects related to improving efficiency within the department.
Education
Legal Secretary Associate -
International Business School
DentonHigh School Diploma -
Ponder High School
PonderSkills
- Verbal and written communication
- Software (PKMS, WCS (Tiny Term), System21(JBA), Workday, Process Map)
- Computer Programs-Microsoft Excel, Word, PowerPoint, Outlook
- Customer Service
- Change and Adaptability
- Organizational Skills
- Rational and Logical thinking
- Leadership Skills
- Shipping operations
- Process improvement
- Workflow planning
- Equipment operation
- Team supervision
References
Available upon request.
Timeline
Shipping Supervisor
Dickies (VFC)
02.2021 - Current
Shipping Clerk Lead
Dickies (VFC)
05.2009 - 02.2021
Customer Service Liaison
Dickies (VFC)
10.2008 - 05.2009
Shipping Clerk/Office Administrator
Dickies (VFC)
08.2005 - 10.2008
Legal Secretary Associate -
International Business School
High School Diploma -
Ponder High School