Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hugh Diaz

Fort Worth,TX

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Accomplished Front End Associate recognized by customers and management for delivering above and beyond service expectations. Contributes Number years of experience in Area of expertise. Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Ambitious Front End Associate offering Number years of proven contributions to retail grocery teams and organizations. Proficient in the interpretation of plan-o-grams, assembly of creative store displays and motivational communication with co-workers, customers and management. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Front End Associate

CVS Pharmacy, Retail
03.2019 - 02.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Answered questions about store policies and addressed customer concerns.

Clerk Processor

Amazon.Inc
09.2017 - 02.2023
  • Provided exceptional customer service through clear communication and prompt resolution of issues.
  • Exceeded performance goals consistently, setting a positive example for peers and demonstrating commitment to excellence.
  • Increased operational efficiency by maintaining organized workspaces and managing inventory levels accordingly.
  • Demonstrated attention to detail when reviewing documents for errors or discrepancies.
  • Handled high-pressure situations calmly and professionally, ensuring minimal disruption to workflow or deadlines.
  • Assisted in the creation of department goals, contributing to overall company growth.
  • Developed strong working relationships with colleagues to foster a positive work environment.
  • Achieved faster turnaround times on critical tasks by prioritizing workload effectively.
  • Adapted quickly to changes in procedures or technology, minimizing disruptions in daily operations.
  • Produced high-quality communications for internal and external use.

Uber Partner

Uber
09.2018 - 08.2019
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Collaborated with fellow Uber Partners in sharing tips and best practices for efficient operations within the rideshare community.
  • Increased efficiency with effective route planning and GPS navigation usage.
  • Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Accepted and processed fares.

Service Crew Member

Kroger
09.2016 - 09.2018
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Contributed to the achievement of sales targets through upselling food items when applicable.
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
  • Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.

Education

Diploma - College Prep

Northside High
Fort Worth, TX

Skills

  • Customer Service
  • Time Management
  • Front-end Performance Optimization
  • Product restocking
  • Team contribution
  • Retail transactions
  • Merchandising and display assembly
  • Display Setup

Languages

Spanish
Native or Bilingual

Timeline

Front End Associate

CVS Pharmacy, Retail
03.2019 - 02.2024

Uber Partner

Uber
09.2018 - 08.2019

Clerk Processor

Amazon.Inc
09.2017 - 02.2023

Service Crew Member

Kroger
09.2016 - 09.2018

Diploma - College Prep

Northside High
Hugh Diaz