Hugh Joseph
Brandon,FL
Summary
Dedicated Customer Service Specialist organized and dependable. Successful at managing multiple priorities with a positive attitude, determined work ethic and committed to maintaining professional relationships to increase profitability and drive business results. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Professional Truck Driver
MBMG Tucking & Towing LLC.
10.2021 - Current
- Improved on-time deliveries by efficiently planning and executing optimal driving routes.
- Assisted in training new drivers on company procedures and industry best practices, contributing to a skilled workforce.
- Supported dispatchers by providing real-time updates on delivery progress, allowing for adjustments to schedules as needed.
- Maintained compliance with federal regulations by accurately logging hours of service, rest breaks, and mileage in electronic DOT logbooks.
- Streamlined paperwork processes by accurately completing all necessary documentation related to shipments, including bills of lading and proof of delivery receipts.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected load security and checked for damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Transportation Specialist
Southern Glazer's Wine And Spirits
02.2004 - 10.2021
- Ensured timely deliveries.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Loaded and secured deliveries.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
Customer Service Support Specialist
California Ventures Marketing Group
03.1999 - 02.2004
- Provided customer support to internal and external customers, by assisting customers in navigating online resources effectively.
- Responded to customer inquiries and provided technical assistance over phone.
- Managed multiple communication channels including phone, email, and live chat support systems.
- Collaborated with team members to ensure consistent quality in customer interactions.
- Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers.
- Help streamlined support processes for improved efficiency.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Elmer Del Rosa High School
Albany05.1988
Skills
- Managing schedules
- Documentation Management
- Assisting customers
- DOT Compliance
- GPS use
- Forklift Operation
- Equipment Inspection
- Attention to Detail
- Logistics Coordination
- Multitasking and Prioritizing
- Technical Support
- Mileage Tracking
- Product Distribution
- Inventory Management
- Complaint resolution
- Service Upselling
Timeline
Professional Truck Driver
MBMG Tucking & Towing LLC.
10.2021 - Current
Transportation Specialist
Southern Glazer's Wine And Spirits
02.2004 - 10.2021
Customer Service Support Specialist
California Ventures Marketing Group
03.1999 - 02.2004
High School Diploma -
Elmer Del Rosa High School
Similar Profiles
Marshall WintersMarshall Winters
Mobile Mechanic at Eskil Tucking LLCMobile Mechanic at Eskil Tucking LLC
Calvin Brewer JRCalvin Brewer JR
Insurance Adjuster at Preffered Tucking LLCInsurance Adjuster at Preffered Tucking LLC
Stephen JenningsStephen Jennings
Tow Truck Driver at CSI Towing And Recovery LLC/ Towing CompanyTow Truck Driver at CSI Towing And Recovery LLC/ Towing Company