Summary
Overview
Work History
Education
Skills
Enjoy sports of all types, riding motorcycles, and spending time with my family
Timeline
Generic

Hugh Newton

Longview,WA

Summary

Licensed Dispensing Optician offering thirty years of experience and dedication to customer satisfaction. Knowledgeable about prescriptions, sales promotions,point of sale computers, insurance practices and work regulations in regards to different governing bodies. Successful at building loyal relationships with customers and other sales and clinical staff, solving unique problems, and managing dynamic requirements in busy office and manufacturing facility settings. Posses the ability to adapt quickly and am a lifelong learner.

Overview

20
20
years of professional experience

Work History

Licensed Optician

Costco Wholesale
12.2019 - Current
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Assisted patients using many years of experience and technical savvy with purchase of eye wear that was practical and fashionable
  • Used computer point of sale computers to enter orders to offsite laboratory
  • Educated patients about how to adapt to, wear and care for eyeglasses.
  • Performed various check in procedures of received eyeglasses to ensure ANSI compliance
  • Performed trouble shooting of fitting and performance issues with purchased eye wear
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Enhanced customer satisfaction by providing personalized optical care and recommending suitable products
  • Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs

Licensed Optician

Kaiser Permanente
10.2012 - 11.2019
  • Assisted Patients with eye wear selections as it pertains to written prescriptions administered by on-site Optometrists.
  • Participated in active lifestyle selling to ensure all of patients optical needs were met.
  • Maintained office equipment necessary for the fulfillment of job duties. Cash handling with emphasis on accuracy in daily accounting.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers. Evaluated completed lenses to check compliance with customer specifications and accuracy against orders. ANSI standards verified with daily check-in of eyeglasses.
  • Ordered contact lenses for patients with current non-expired prescriptions in accordance with state law.
  • Insertion and removal training for initial contact lens wearers with emphasis on hygiene and correct care of lenses as a medical device. HIPAA regulations observed in regards to patient privacy.
  • Adjusted and repaired eye wear as needed. Problem solving used daily for those patients in need of immediate solutions to optical needs.
  • Adjusted patients frames and addressed any issues regarding clarity of lenses or fitment of glasses.

Licensed Optician

Costco Wholesale
03.2007 - 10.2012
  • Responsible for ensuring quality control standards met in regards to ANSI standards.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs. Assisted in safety suggestions and action plans for employees to minimize potential incidents.
  • Observed and complied with all state laws regarding filling of prescriptions of eye wear and contact lenses. Assisted front end staff when needed to minimize backup of checkout lanes.
  • Demonstrated ability to multi-task and work efficiently in a fast paced work environment.
  • Exhibited excellent interpersonal and retail optical sales skills through use of technical knowledge and experience in the field. Twice received recognition as Employee of the Month.
  • Maintained one of the lowest remake percentages in the optical department. Recognized by management and coworkers as a diligent and efficient employee.

Quality Analyst Lead

United States Gypsum
09.2003 - 03.2007
  • Served as shift lead analyst and as Department Relief Supervisor.
  • Employed to serve as liaison between differing departments to improve product quality metrics.
  • Routinely audited testing protocols to increase proficiency in the standard operating procedures of the manufacturing department.
  • Advised superiors regarding test results of end products.
  • Prepared reports for Quality Supervisor to utilize in monthly meetings with upper level staff.
  • Trained new employees in the Quality Department as directed by Quality Supervisor.
  • Inspected all manufactured products for quality within a drywall manufacturing facility. Tested purity and weight standards for products used in processing of various forms of drywall. Used many types of inspection tools and machinery to guarantee products met ASTM and Fire code standards. Conducted pH and Chloride testing for compliance with regulations.
  • Completed all tasks with emphasis on individual and team safety. Calibrated ingredient machinery and addressed troubleshooting issues with other departments within the facility. Conducted investigations into questionable test results.
  • Frequently audited processes and various reporting systems to increase efficiency as needed or requested by management. Routinely participated in trial runs and testing of potential new consumer products.
  • Moderate use of Office software to include Excel, Word, and PowerPoint. Documented all testing data for use in evaluations of existing and experimental products. Interpreted test results for management on a routine basis in order to assist them in potential cost savings decisions.
  • Participated in Safety Committee meetings for many years and made numerous suggestions to improve overall plant safety. Worked with manufacturing and shipping departments to improve our products and increase end user satisfaction.

Education

Bachelor of Science - Business Administration

Warner Pacific College
Portland, OR
12.2009

Associate of Applied Science - Opticianry

Portland Community College
Portland, OR
09.1996

Skills

    • Verifying prescriptions
    • Managing repairs
    • Selecting frames
    • Regulatory compliance
    • Elementary understanding of Spanish
    • Supervisory training
      • Point of Sale competency with moderate exposure to Microsoft Office
      • Attention to detail in data gathering and interpretation
      • HIPAA training
      • Experience with OSHA, ASTM, and ANSI standards
      • High level of autonomy
      • Analytical thinking and problem solving

Enjoy sports of all types, riding motorcycles, and spending time with my family

I play basketball with friends in my community. I infrequently ride my motorcycle as weather permits. I thoroughly enjoy helping my children with car repairs and maintenance. I enjoy being an active part of their lives. I also enjoy taking my dog, Whiskey on different adventures!

Timeline

Licensed Optician

Costco Wholesale
12.2019 - Current

Licensed Optician

Kaiser Permanente
10.2012 - 11.2019

Licensed Optician

Costco Wholesale
03.2007 - 10.2012

Quality Analyst Lead

United States Gypsum
09.2003 - 03.2007

Bachelor of Science - Business Administration

Warner Pacific College

Associate of Applied Science - Opticianry

Portland Community College

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Hugh Newton