Summary
Education
Skills
Timeline
Work History
Overview

Hugh Wallace

Food-Service Manager
Worthington,OH

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for team/staff. Knowledgeable in food safety and sanitation protocols. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.

Education

No Degree - Business Administration And Management

West Virginia State University, Institute, WV

Skills

  • Serv Safe Certified
  • Experienced Leadership
  • Strong Customer-Service Skills/Background
  • Budget Tracking
  • Compliance Monitoring
  • Staff Training and Development
  • Purchasing and planning
  • Very Strong Work Ethic
  • Adaptability
  • Dependability: currently holding perfect career attendance and punctuality record

Timeline

Assistant Manager of Operations - AVI Foodsystems Inc.
01.2019 - 02.2024
Resident Director - AVI Foodsystems Inc.
07.2015 - 12.2018
Retail Manager - AVI Foodsystems Inc.
05.2009 - 07.2015
Retail Supervisor - AVI Foodsystems Inc.
01.2004 - 05.2009
West Virginia State University - No Degree, Business Administration And Management

Work History

Assistant Manager of Operations

AVI Foodsystems Inc.
01.2019 - 02.2024
  • Maintained excellent Serv Safe/HACCP compliances within two campus dining halls.
  • Conducted Company Policy-Monthly Operation Self Audits.
  • Responsible for the imputing/displaying of daily/weekly meal-period menus. Includes being detailed-oriented regarding correct allergens, verbiage and grammer.
  • Operated/managed within unit budget.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Communicated with customers to assess satisfaction with products and services received.
  • Enhanced employee management by developing schedules, tracking time, and administering payroll.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Resident Director

AVI Foodsystems Inc.
07.2015 - 12.2018
  • Maintained excellent Serv Safe/HACCP compliances within a campus cafe-style operation.
  • Operated/managed within unit budget.
  • Cultivated professional and healthy relationships with campus clients.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Communicated with customers to assess satisfaction with products and services received.
  • Collaborated with units culinary-chef to provide catering services to on and off-campus clients.
  • Enhanced employee management by hiring, developing schedules, tracking time, and administering payroll.
  • Overall Responsible for all administrative duties.

Retail Manager

AVI Foodsystems Inc.
05.2009 - 07.2015
  • Maintained excellent Serv Safe/HACCP compliances within all campus retail outlets.
  • Operated/managed within unit budget.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Communicated with customers to assess satisfaction with products and services received.
  • Enhanced employee management by developing schedules and tracking time.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Retail Supervisor

AVI Foodsystems Inc.
01.2004 - 05.2009
  • Maintained excellent Serv Safe/HACCP compliances within two campus retail outlets (subway/taco bell express).
  • Operated/managed within unit budget.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Communicated with customers to assess satisfaction with products and services received.
  • Trained newly hired sales team members in upselling techniques.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Overview

20
20
years of professional experience

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Hugh WallaceFood-Service Manager