Hugh Watson
Washington,DC
Summary
Highly motivated individual with the ability to collaborate closely with customer Product Owners, execute on the product vision, and lead Agile development teams as a Scrum Master and Business Analyst. Proven experience in product management, overseeing the design, development, and delivery using Scrum-based Agile methodologies. Adept at managing customer relationships and engaging effectively with community users to ensure the product meets their needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr Business Analyst
TD Bank
06.2021 - Current
- Identified and translated business needs into clear, actionable requirements, developing comprehensive documentation such as business use cases, process flows, and data flows.
- Planned and facilitated requirements gathering sessions, meetings, and presentations with clients and both onsite/offshore teams to ensure alignment and clarity.
- Led review sessions for completed business and functional requirements, working with key users to gain consensus and secure final approval.
- Collaborated with development and testing teams, providing subject matter expertise, leveraging out-of-the-box functionality, and assisting in issue resolution.
- Ensured proposed solutions improved efficiency and effectiveness of business processes and maintained consistency across products where applicable.
- Contributed to the development and planning of User Acceptance Testing (UAT), including creating test plans and scripts based on requirements.
- Facilitated UAT execution, working with business leads and project managers to obtain final user acceptance and signoff.
Business Analyst II
Fannie Mae
03.2018 - 06.2021
- Facilitated discovery sessions with customers to gather requirements, and create business process models, workflows, and other documentation.
- Translated roadmaps into epics and grouped related user stories to ensure a structured approach to development.
- Conducted user research to identify features and epics, drafted user stories, and validated them through meetings with users.
- Created wireframes for user stories, reviewed them with users, and gathered feedback for improvements.
- Collaborated with Visual/UI designers during usability testing, refining stories based on user responses and insights.
- Ensured user stories included thorough validation criteria to support comprehensive testing of new functionality.
- Acted as an advocate for customers and stakeholders, ensuring their needs were reflected in the development process.
- Supported developers during design and development phases, offering insights and analysis to enhance story implementation.
- Provided additional guidance to clients during the implementation phase to ensure smooth transitions.
- Validated product deliveries, ensuring they met customer requirements, and led product demos to showcase new features.
- Represented customer needs during backlog grooming sessions and internal demos to keep the focus on user satisfaction.
- Stayed up to date with industry trends, continuously improving skill sets and exploring new approaches to enhance product quality.
- Participated in Scrum ceremonies including Sprint Planning, Sprint Retrospectives, and daily standups to ensure team alignment.
- Contributed to the creation of training materials, user guides, Knowledge Base Articles (KBAs), and Standard Operating Procedures (SOPs).
Business Analyst
SEC
02.2016 - 03.2018
- Organized and executed business projects such as recruiting, payroll, and promotional campaigns based on client requirements.
- Conducted initial assessments of client situations, identifying challenges and areas for improvement.
- Collected data through various methods including interviews, shadowing, surveys, and report analysis to understand the client’s business.
- Analyzed and interpreted data to identify weaknesses, problems, and their underlying causes.
- Formulated tailored recommendations and solutions, considering the client’s goals, capabilities, and constraints, and compiled findings into concise reports.
- Presented findings and actionable suggestions to clients, offering well-justified, practical advice.
- Developed detailed business plans to support both incremental and transformative changes.
- Assisted clients in implementing business plans, addressing any discrepancies or obstacles that arose.
- Provided ongoing guidance and support, helping clients resolve problems and navigate challenges as needed.
Education
Bachelor of Science - Family Science
University of Maryland
MD12.2015
Skills
- Excellent oral, written and presentation skills
- Demonstrates initiative and strong attention to detail
- Ability to understand and aggregate product knowledge, including execution to product roadmap
- Ability to work with vendors and stakeholders to identify project risks, constraints and dependencies
- Demonstrates leadership and interpersonal skills to engage and motivate team members
- Knowledge of Scrum, Scaled Agile, Lean Agile, XP, Kanban and other Agile development techniques
- Ability to synchronize with non-technical teams to deliver product releases smoothly, and managing multiple projects simultaneously
- Ability to handle conflict resolution well, facilitating discussion and alternatives of different approaches
Certification
Professional Scrum Master (PSM)
Certified SAFe 5 Scrum Master
DevOps
Full Stack Web Development
Technical Proficiencies
Operating Systems: Microsoft (MS) Windows 7, MS Windows XP/2000, Unix
Tools: MS Visio, Hewlett Packard (HP) ALM, Quality Center, JAWS, ServiceNow
WAVE, JIRA, Selenium
Databases: SQL Server, SQL, Oracle
Languages: JAVA, SQL, VB
Applications: MS Office Suite, SharePoint
Timeline
Sr Business Analyst
TD Bank
06.2021 - Current
Business Analyst II
Fannie Mae
03.2018 - 06.2021
Business Analyst
SEC
02.2016 - 03.2018
Bachelor of Science - Family Science
University of Maryland
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