Summary
Overview
Work History
Education
Skills
Accomplishments
Certifications/ Training
Awards
Timeline
Generic

Hugh Wiegel

Lake Worth,FL

Summary

Insightful Information Technology Manager with Fifteen+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

11
11
years of professional experience

Work History

Solution Train Engineer

AT&T /Anthem
02.2022 - Current
  • Management of 6 product development teams delivering up to $300M in value
  • Manages external risks and dependencies across Google CCAI, Search, Analytics, Support, Voice and Chat Teams
  • Coaches Product Managers on Product delivery and Epic/Feature creation/transition
  • Facilitates process improvements for improved delivery and quality across portfolio.
  • Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Reduced project completion time with efficient resource allocation and effective communication strategies.
  • Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.

Agile Transformation Leader

Florida Power & Light
05.2020 - 03.2022
  • Established IT Governance and Security Standards for Portfolio
  • Managed development of Enterprise Product Roadmap
  • Managed Portfolio and Executive Level Reporting for 6 Programs ($30M budget)
  • Coached Agile Leads/Program Managers and scrum teams on standardization of processes (authentication, testing, deployment, change management, communication, training)
  • Supervised Scrum Masters, Developers, Architects, DevOps (AWS), Data Science, UI/UX Designers
  • Led UI/UX on the development of Enterprise Design Standards
  • Managed strategic partnerships with AIML think tanks and led security, legal, VMO reviews for unique software intellectual property
  • Managed Portfolio & Program Risks, Issues, Dependencies & Escalations
  • Led the Program Increment Planning Events.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
  • Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
  • Negotiated contracts with vendors and partners, securing favorable terms that aligned with business requirements.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
  • Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
  • Analyzed data trends to inform decision making processes, leading to more informed choices for future actions.
  • Optimized operational workflows by identifying bottlenecks, implementing solutions that led to smoother processes across the organization.

Sr. Program Manager/Engagement Manager

IBM
02.2019 - 06.2020
  • Managed Agile B2B, B2C Salesforce Program comprised of 4 work streams (T-Mobile) (Prod Support, Enterprise Projects, Business-As-Usual, Integration w/ Sprint)
  • Grew Program from $1.7M to $10M Contract Value
  • Supervised 14 member IBM Team (Onshore/Offshore)
  • Managed delegation of work for 5 Contractor Teams and client staff (40 team members)
  • Managed Supply Chain/Procurement Program w/ 3 project teams
  • Trained and coached client and internal teams on Agile delivery and principles
  • Reported on Agile metrics (Velocity, Capacity, etc.) to Leadership
  • Responsible for all financials (Forecasts, budgets, plans)
  • Managed delivery teams/Executive-level client escalations & risks
  • Develop Change Management and Learning Plans for @ 40,000 users
  • Assisted in proposal efforts and resource planning for Expedia, Zillow, and Juniper Networks.
  • Enhanced team collaboration by implementing agile methodologies for better project execution and adaptability.
  • Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
  • Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
  • Championed continuous improvement initiatives within the organization, driving efficiency gains across all projects.
  • Mentored junior staff members, contributing to their professional growth and fostering a positive work environment.
  • Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
  • Spearheaded change management efforts during organizational transitions, minimizing disruption while maintaining focus on key objectives.
  • Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
  • Resolved conflicts among team members to maintain a cohesive working environment focused on achieving shared goals.
  • Ensured compliance with industry regulations and organizational policies throughout the program lifecycle, mitigating potential risks or liabilities for the company.

Sr. Program Manager and Acting Director, PMO

MAXIMUS Federal Services
09.2016 - 11.2018
  • Developed Digital Transformation Strategy for Company
  • Managed Continuous Improvement Initiative saving $3M; worked closely with Program Executive and other Directors/VPs to adopt initiative across their programs
  • Managed Agile Robotic Process Automation (RPA) Portfolio (multiple agile development teams) for the Program for $1M annual savings; integrated w/Salesforce
  • Led Proposal Development for technical change requests from US Department of Education
  • Managed IT Procurement for $150M program
  • Implemented Program-wide IT and business process improvement projects including learning programs on Change Management, Continuous Improvement, Meeting Facilitation & Kaizen
  • Developed Program-level Communications Strategy
  • Established Program Management Office and PMI Project Management process standards
  • Managed Program Schedulers and Scheduling Management System
  • Provided leadership, mentoring and training to Release Managers, Project Managers, and SharePoint Admins
  • Managed IT Support staff across 3 locations & IT procurement
  • Managed Call Center and Data Center Migrations.

Director, Professional Services

AvideonCRM
03.2016 - 08.2016
  • Managed portfolio and responsible for P&L for business unit
  • Led 11 Agile Salesforce consulting implementation teams (business analysts, developers, data integration specialists) simultaneously
  • Implemented Sales and Marketing Solutions including Pardot, MailChimp, Eventbrite, DocuSign, etc
  • Developed and enhanced Agile project management processes and tools for better software delivery and greater customer satisfaction
  • Prepared project budgets, proposals, and statements of work
  • Developed organization technology roadmaps to enhance system inter-functionality and organizational performance
  • Advised the executive leadership teams on communication strategies for success
  • Led client organizations through change management and user adoption plans.

Senior IT Program Manager

Catholic Relief Services
01.2015 - 03.2016
  • Successfully implemented Grant Management/Project Information Management System (Salesforce) across 7 geographic regions and 3 business units for over 2000 users
  • Integrated Salesforce with J.D
  • Edwards, Sun Systems, Business Development Software
  • Led Data Migration, Transformation, and Cleanup
  • Developed Project Management Office and related tools and templates to support Agile and waterfall project management best practices
  • Developed Change Management and Learning Plan including multi-lingual training materials and online coursework
  • Developed reporting and incentive program for increased User Adoption
  • Reported on program-level metrics across 7 geographical regions for executive leadership
  • Developed, managed, and monitored program budget
  • Developed advanced reporting and dashboards for International Finance and M&E
  • Managed Salesforce Admin team across US, India, Guatemala & Gambia
  • Managed 5 software/services vendor relationships
  • Trained end users in Egypt, Ethiopia, Rwanda & Kenya.

Manager, IT Systems

Lutheran World Relief
11.2012 - 01.2015
  • Managed IT Department (hardware & software), IT budget, and portfolio; reported to CFO
  • Implemented Grant Management/Project Information Management System (Salesforce) which incorporated process optimization and collaboration across 15 countries
  • Integrated Salesforce with Sage Accounting, Western Union, Watchdog Compliance Software, and Blackbaud Donor Central
  • Developed multi-lingual coursework and online courses for software implementation
  • Managed Salesforce Administrators and onsite Technical Support
  • Developed Barcoding/Warehouse Management System/E-Portal for worldwide material resources tracking for increased donor engagement
  • Managed Field Office upgrade infrastructure project for 15 field offices across 3 continents
  • Assisted in project design and utilization of ICT in international development projects (Early Warning Systems, Data Collection, and Content Distribution)
  • Provided IT governance/contract review for Field Offices.

Education

Skills

  • Product Development Roadmap Design
  • Information Security
  • Digital Transformation
  • Data Analytics
  • IT Governance
  • IT risk management
  • Mobile Application Development
  • System Integration
  • Continuous Improvement
  • Agile framework
  • Project Leadership
  • Product Management
  • Process Improvement
  • Robotic Process Automation
  • Root Cause Analysis
  • System Design
  • Project Management
  • Project Planning
  • Software Development
  • Work Planning and Prioritization

Accomplishments

    TBD

Certifications/ Training

  • Certified IS Security Professional (CISSP)
  • Project Management Professional (PMP)
  • PMI – Agile Metrics
  • PMI – Value Stream Management
  • Prince2 Project Management
  • PMI - Organizational Transformation
  • Six Sigma Certified Green Belt
  • IBM Portfolio Mgmt. and Strategy
  • Continuous Improvement Manager
  • SAFe Lean Portfolio Manager
  • Professional Scrum Master (PSM)
  • Professional Scrum Product Owner
  • SAFe 5.0 Agilist
  • IBM Enterprise Design Thinking
  • Learning Management Certifications (3)
  • Innovation Master Class Certification
  • Lean Enterprise: Corporate Innovation
  • ITIL Foundation
  • Change Management Specialist
  • PM Certification (PMD Pro)
  • IBM Data Analytics
  • IBM Design Thinking for AI
  • DevOps Essentials
  • IBM Blockchain Essentials
  • Certified Development Project Manager
  • IBM Cognitive Practitioner
  • IBM Automation Practitioner
  • AWS Cloud Practitioner Essentials
  • IBM Data Science Foundations
  • AWS Security Fundamentals
  • IBM Cloud Service Management and Operations
  • Microsoft Certified Systems Engineer (MCSE)

Awards

  • 2 Special Recognition Awards for PI Planning Excellence
  • Special Recognition Award for System Design (Salesforce)
  • Presidential Service Award
  • Systems Integration Award (Siebel, SAP, Oracle, Lawson, etc.)
  • Malcolm Baldridge National Quality Award Nomination

Timeline

Solution Train Engineer

AT&T /Anthem
02.2022 - Current

Agile Transformation Leader

Florida Power & Light
05.2020 - 03.2022

Sr. Program Manager/Engagement Manager

IBM
02.2019 - 06.2020

Sr. Program Manager and Acting Director, PMO

MAXIMUS Federal Services
09.2016 - 11.2018

Director, Professional Services

AvideonCRM
03.2016 - 08.2016

Senior IT Program Manager

Catholic Relief Services
01.2015 - 03.2016

Manager, IT Systems

Lutheran World Relief
11.2012 - 01.2015

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Hugh Wiegel