Hugh Woodruff
Certified Nursing Assistant
Philadelphia,PA
Summary
Empathetic Certified Nursing Assistant commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations.
Overview
2
2
Certifications
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Warehouse Associate
Flynn O'Hara Uniform Inc
New Philadelphia, PA
05.2018 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Wrapped pallets in shrink wrap prior to loading.
- Performed inventory control, such as counting and stocking merchandise.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and, Washing surfaces
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Completed over 100 customer orders each day in warehouse setting
Customer Service Associate
Toys R Us
New Philadelphia, PA
10.2016 - 04.2018
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Answered customer questions about product availability and shipment times.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Submitted completed orders quickly to maximize delivery efficiency.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
Education
Certification - Nursing Assistant
Prism Career Institute
Philadelphia, PA 05.2019 - 05.2019
High School Diploma -
Northeast Preparatory High School
New Philadelphia, PA 09.2012 - 05.2014
Skills
Responding to emergencies
Patient-focused care
Compassionate
Direct Patient Care
Efficient and reliable team player
Trustworthy companion
Outpatient care
Patient Assessments
Adaptable
Supporting personal needs
Certification
BLS - Basic Life Support
Timeline
Certification - Nursing Assistant
Prism Career Institute
05.2019 - 05.2019
Warehouse Associate
Flynn O'Hara Uniform Inc
05.2018 - Current
Customer Service Associate
Toys R Us
10.2016 - 04.2018
High School Diploma -
Northeast Preparatory High School
09.2012 - 05.2014