Hugo Acosta
El Paso,TX
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
14
14
years of professional experience
Work History
Bilingual Interpreter
DATAMARK
04.2010 - 01.2020
- Oversaw and facilitated more than 50 customer interactions daily.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Maintained message content, tone, and emotion as closely as possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Automotive Technician
Frontera Radiado
01.2022 - Current
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Bilingual Agent
Scheinder Electric
02.2021 - 12.2021
- Clarified customer requirements, probed for understanding and used decision-support tools and resources to appropriately offer resolution to customer.
- Maintained advanced knowledge of client products and services and tracked, documented and retrieved information in call tracking database.
- Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
Skills
- Training and Development
- Sales Expertise
- Customer Satisfaction
- Active Listening
- Technical Translation
- Consecutive Translation
- Spanish Interpreting
- Electronic Systems
- Database Maintenance
- Strong Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Automotive Technician
Frontera Radiado
01.2022 - Current
Bilingual Agent
Scheinder Electric
02.2021 - 12.2021
Bilingual Interpreter
DATAMARK
04.2010 - 01.2020
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