Hugo Alonzo

• Cultivated social relationships with regular customers.
• Worked with POS system to place orders, manage bills, cards.
• Organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean, reduce wait time, and increase revenue.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Utilized communication practices with kitchen/bar staff to deliver customer meals and drinks in timely manner.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained multiple tables at one time in different areas of restaurant while maintaining great customer service and sense of urgency.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Trained new employees on customer service, money handling and organizing strategies.

Aug 2015 - Oct 2016 (Sales Associate)

• Outfitted customers based on their personal styles and also introduced them to new and different fits.
• Worked in every section of the store (men's, woman's, fitting rooms, cashier, stock.)
• stayed up to date with on trend fashion.
• Trained new associates

Oct 2016 - Jan 2017 (Merch Lead)

• Worked with stock lead to ensure that shipment was ran and completed efficiently in the time frame that was given.
• Worked monthly florets to push out new product.
• Led team of stock associates to made sure the sales floor was filled so customers could find all sizes needed for the holidays.
• Ensured that stock room was clean and organized.

Jan 2017- Mar 2018 (Sales Lead)

• Managed sales floor and oversaw that all associates were working and doing what had to do.
• Kept up with daily forecasted goals.
• Trained to open/close store.
• Answered any questions customers or associated had and dealt with any situations good or bad accordingly.
• Zoned associates properly to ensure maximum presence.

Mar 2018 - Oct 20 (Stock Manager)

• Lead weekly shipment
• Fill key items
• Make the necessary adjustments to the sales floor to help move product faster and drive sales.
• Co-Lead monthly floorsets with merchandising manager.

• Prepared merchandise for sales floor.
• Directed individuals to merchandise locations.
• Worked collaboratively in team environment.
• Educated consumers about brand's products designs and technology to better understand consumers wants and needs.
• Maintained established merchandising standards, including window, sales floor and promotional displays.