Hugo Bran
Montebello,CA
Summary
Proven security professional with a track record of enhancing safety and customer satisfaction at Luxury Hospitality Services. Skilled in conflict resolution and surveillance monitoring, adept at fostering inclusive environments and swiftly addressing security concerns. Demonstrates a strong work ethic and exceptional problem-solving abilities, significantly improving facility security protocols.
Overview
14
14
years of professional experience
Work History
Concierge
Luxury Hospitality Services
09.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Security Officer
Ranger Guard Security Services
07.2019 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Supervisor
Unified Protective Services
06.2015 - 06.2019
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Security Officer
Golden West Security Inc.
01.2013 - 06.2015
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
Assertive Security Services And Consulting Group
02.2011 - 05.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
High School Diploma -
Los Angeles High School
Los Angeles, CA06.1999
Skills
Customer Service
Highly Adaptable
Strong Work Ethic
Effective problem solving
Telephone Etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Concierge
Luxury Hospitality Services
09.2022 - Current
Security Officer
Ranger Guard Security Services
07.2019 - 09.2022
Security Supervisor
Unified Protective Services
06.2015 - 06.2019
Security Officer
Golden West Security Inc.
01.2013 - 06.2015
Security Officer
Assertive Security Services And Consulting Group
02.2011 - 05.2013
High School Diploma -
Los Angeles High School
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