Hugo Carranza
Las Vegas
Summary
Proven to enhance customer satisfaction through expert tire installation and exceptional customer service, I have a solid background in automotive maintenance with Reyes Auto Center. Skilled in using hand tools and maintaining a clean, safe workspace, I excel in teamwork and problem-solving, consistently meeting tight deadlines without compromising quality.
Customer-focused Tire Technician with skill repairing leaks, balancing tires and completing alignments. Familiar with oil changes, fluid flushes, and other services. Adept at learning new technical skills quickly.
Overview
2025
2025
years of professional experience
Work History
Tire and Lube Technician
Reyes Auto Center
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Welder Helper
USA Automotive
- Fetched materials, equipment, and tools for welding professionals.
- Removed trash and excess materials to clean up work areas.
- Supported welders with precise measurements, cutting, and fitting of metal components for accurate assembly.
- Prepared welding equipment to perform advanced welding work.
Warehouse Worker
UPS
01.2024 - 12.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Stocker
UPS
01.2024 - 12.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Delivered comprehensive product knowledge during interactions with customers.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
General Laborer
Bens Auto Repiar
09.2022 - 01.2024
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Delivery Driver
Bens Auto Repair
09.2022 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Mechanic Helper
Bens Auto Repair
01.2022 - 12.2023
- Preserved shop equipment functionality through proper usage, cleaning, maintenance checks, and reporting any malfunctions promptly.
- Helped body specialist with paint prep by sanding, grinding and taping vehicles.
- Participated in regular staff meetings to discuss ongoing projects, areas for improvement, and upcoming priorities within the workshop setting.
- Contributed to the positive reputation of the business by providing timely updates on repair progress and maintaining professional, courteous interactions with customers.
Customer Service
Autoparts Gmc Reyes
12.2018 - 12.2022
- Resolved customer service issues related to pricing or discounts.
- Provided exceptional customer service, resolving complex issues promptly and professionally.
- Improved customer service ratings by addressing concerns promptly and professionally.
- Resolved issues and maintained customer service standards.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Maintained excellent customer service and positive attitude.
- Provided attentive customer service, addressing guest concerns promptly and professionally.
- Managed business customer service, responding to requests and concerns promptly.
Sales Associate
Adidas Store
01.2020 - 12.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
O Reilly Automotive Inc
02.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Sequoia High School
Visalia, CA09.2018
Skills
- Flexible schedule
- Handtool expert
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Friendly, positive attitude
- Multitasking Abilities
- Organizational skills
- Calm under pressure
- Verbal communication
- Problem resolution
- Heavy lifting
- Loading and unloading
- Customer assistance
- Oil change expertise
- Wheel balancing
- Computer skills
- Filter replacement
- Hand tools proficiency
- Tire changing and rotation
- Tire damage repair
- Replacing parts
- Parts ordering
- Multitasking
- Inventory management
- Outgoing personality
- Cash handling
- Stocking and receiving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Worker
UPS
01.2024 - 12.2024
Stocker
UPS
01.2024 - 12.2024
General Laborer
Bens Auto Repiar
09.2022 - 01.2024
Delivery Driver
Bens Auto Repair
09.2022 - 01.2024
Mechanic Helper
Bens Auto Repair
01.2022 - 12.2023
Sales Associate
Adidas Store
01.2020 - 12.2021
Sales Associate
O Reilly Automotive Inc
02.2019 - 12.2020
Customer Service
Autoparts Gmc Reyes
12.2018 - 12.2022
Tire and Lube Technician
Reyes Auto Center
Welder Helper
USA Automotive
Sequoia High School
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