Hugo Carrillo
Sandy Springs,GA
Summary
Hardworking and motivated Occupancy & Strategic Planning Manager with 17 years of experience and record of success in the corporate real estate industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
19
19
years of professional experience
Work History
Manager, Occupancy Planning and Relocation Project Management
Jones Lang LaSalle (JLL)
Atlanta, GA
05.2020 - Current
- Serve as a single point of contact for quality control in terms of consistency in planning processes, procedures and protocols
- Accountable for KPI results of both Occupancy Planning and Relocation Project Management services
- Manage client relationship with the account's key stakeholders
- Partner with Business Unit leaders to understand space requirements, headcount/growth, allocations, adjacencies, special support needs
- Provide occupancy reporting as needed to key stakeholders
- Provide occupancy and strategic planning support for the account with programming and solutions for departmental and/or building restacks, strategic programming, demand forecast, scenarios comparison, block plans, stack plans, space planning, test fits, migration plans, space allocation/chargeback program and occupancy metrics for managed sites and non-managed sites as required
- Support the client's Alternative Workplace Strategies (Ways2Work) implementations and support the adoption of the Flexible culture
- Support the development and implementation of concierge services across all major sites, currently in pilot phase
- Support change management related to changing work arrangement and workspace
- Implement occupancy and floor plan information to FMS (CAFM) system for all managed sites
- Maintain all 20K+ spaces, 10K+ headcount assignments and org level information in FMS for all managed sites
- Ensure FMS data is accurate and consistent across all managed sites
- Update and maintain architectural and furniture CAD drawings for managed and non-managed sites
- Support RE leaders with ad-hoc occupancy data analysis
- Implement and advise on best practices across the account to ensure a holistic solution across multiple technology platforms, across different real estate teams and corporate HR
- Provide move management support with small and large projects, group moves, daily churn and space requests for managed sites
- Plan and manage relocations up to 1,000 people
- Develop and implement relocation project plan, schedule, and budget through collaboration with the facility manager and director and adhere to it
- Manage work order and small project management, including but not limited to furniture reconfigurations and space enhancements
- Support the client's Hoteling & workspace sharing initiatives and solutions
- Provide guidance and support to team members in order to ensure compliance with operational standards
- Maintain a high level of professionalism while interacting with guests, resolving any issues or complaints promptly
- Assist in developing strategies to increase customer satisfaction ratings and improve overall guest experience
- Deliver exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Manage hotel workspace booking platforms
- Collaborate with other departments to ensure effective execution of strategies
- Develop space plans to optimize the use of available floor area according to customer requirements
- Assess existing space utilization in order to identify areas for improvement
- Prepare site plans, floor plans, diagrams and detailed reports for projects
- Review completed work against original plans confirming that all specifications have been met accurately.
- Analyze client's business operations in order to recommend suitable office layouts for maximum efficiency
- Maintain records detailing changes made during the course of a project including any modifications requested by clients
- Ensure compliance with all relevant building codes and safety regulations when developing space plans
- Collaborate with architects, engineers and other professionals as needed during the planning process
- Provide guidance on seating arrangements, furniture selection, fixture placement and other related issues
- Perform site due diligence and site selection for clients
Manager, Occupancy Planning
Jones Lang LaSalle (JLL)
New York, NY
03.2018 - 04.2020
- Served as a single point of contact for quality control in terms of consistency in planning processes, procedures and protocols
- Managed client relationship with the account's key stakeholders
- Partnered with Real Estate Director & VP and/or Agency Executives (CFO's) in support of Business Engagement function, to understand demand needs
- Provided global occupancy reporting monthly, quarterly and annually or as needed to key stakeholders
- Provided occupancy and strategic planning support for the account with programming and solutions for departmental and/or building restacks, strategic programming, demand forecast, scenarios comparison, block plans, stack plans, space planning, test fits, migration plans, space allocation/chargeback program and occupancy metrics for managed sites and non-managed sites as required
- Provided move management support with small and large projects, group moves, daily churn and space requests for managed sites
- Supported the client's Alternative Workplace Strategies implementations and supported the adoption of the Agile culture
- Implemented occupancy and floor plan information to FMS (CAFM) system for all managed sites
- Maintained all 30K+ spaces, 15K+ headcount assignments and org level information in FMS for all managed sites
- Ensured FMS data is accurate and consistent across all managed sites
- Updated and maintained architectural and furniture CAD drawings for managed and non-managed sites
- Partnered and supported the account's Facilities Management and Move Management teams with ad-hoc occupancy data analysis, space planning and allocation requests
- Implemented and advised on best practices across the account to ensure a holistic solution across multiple technology platforms and across different real estate teams and corporate HR.
Manager, Workplace Strategy
CBRE
New York, NY
06.2017 - 03.2018
- Provided occupancy and strategic planning support for the account with programming and solutions for departmental and/or building restacks, strategic programming, demand forecast, scenarios comparison, block plans, stack plans, space planning, test fits, space allocation/chargeback program and occupancy metrics for managed sites
- Facilitated discussion of space requirements with business units - headcount/growth, allocations, adjacencies, special support needs
- Developed project-level and portfolio-level solutions based on interpretation of the program data and preparation of recommendations
- Validated all program data
- Partnered with Real Estate Relationship Manager, RM Director, Real Estate VP and/or Business Unit liaisons in support of Business Engagement function, to understand demand needs
- Prepared migration/origination plans, schematic schedules, stack and block fit plans
- Maintained thorough knowledge of current and future space needs and understanding of the business direction and changing workplace needs
- Supported Finance Team with respect to space assignments and chargeback models during the annual Service Fee Process
- Supported the client's Alternative Workplace Strategies (BlueWork) implementations and supported the adoption of the BlueWork culture
- Maintained managed portfolio in Tririga (CAFM) system
- Maintained and managed building architectural and furniture CAD files for the managed real estate portfolio
- Managed space assignments in support of MAC (move-add-changes) initiatives.
Sr. Space Planner/CAD Specialist
CBRE
New York, NY
11.2013 - 06.2017
- Provided occupancy and strategic planning support for the account with programming and solutions for departmental and/or building restacks, strategic programming, demand forecast, scenarios comparison, block plans, stack plans, space planning, test fits, space allocation/chargeback program and occupancy metrics for managed sites
- Facilitated discussion of space requirements with business units - headcount/growth, allocations, adjacencies, special support needs
- Developed project-level and portfolio-level solutions based on interpretation of the program data and preparation of recommendations
- Validated all program data
- Partnered with Real Estate Relationship Manager, RM Director, Real Estate VP and/or Business Unit liaisons in support of Business Engagement function, to understand demand needs
- Prepared migration/origination plans, schematic schedules, stack and block fit plans
- Maintained thorough knowledge of current and future space needs and understanding of the business direction and changing workplace needs
- Supported Finance Team with respect to space assignments and chargeback models during the annual Service Fee Process
- Supported the client's Alternative Workplace Strategies (BlueWork) implementations and supported the adoption of the BlueWork culture
- Maintained managed portfolio in Tririga (CAFM) system
- Maintained and managed building architectural and furniture CAD files for the managed real estate portfolio
- Managed space assignments in support of MAC (move-add-changes) initiatives.
Draftsman/Job Captain
GENSLER
New York, NY
08.2007 - 11.2013
Assistant Project Manager
AMERICON CONSTRUCTION INC.
New York, NY
04.2005 - 08.2007
Insurance Coordinator / Accounts Receivable
AMERICON CONSTRUCTION INC.
New York, NY
09.2005 - 04.2005
Education
Business Administration
Kingsborough Community College
Architectural Technology
New York City College of Technology
Skills
- Strategic Planning
- Space Planning
- Move Management
- Team Leadership
- Tactical Planning
- Space Data Management
- AutoCad & Revit
- Microsoft Office
- CAFM systems: FMS, Tririga, and Webcore
- Adobe Creative (Acrobat Pro, Photoshop, Illustrator, InDesign, Lightroom, Premiere Pro)
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Manager, Occupancy Planning and Relocation Project Management
Jones Lang LaSalle (JLL)
05.2020 - Current
Manager, Occupancy Planning
Jones Lang LaSalle (JLL)
03.2018 - 04.2020
Manager, Workplace Strategy
CBRE
06.2017 - 03.2018
Sr. Space Planner/CAD Specialist
CBRE
11.2013 - 06.2017
Draftsman/Job Captain
GENSLER
08.2007 - 11.2013
Insurance Coordinator / Accounts Receivable
AMERICON CONSTRUCTION INC.
09.2005 - 04.2005
Assistant Project Manager
AMERICON CONSTRUCTION INC.
04.2005 - 08.2007
Business Administration
Kingsborough Community College
Architectural Technology
New York City College of Technology
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