Hugo Castro

Work History

Parts Counter Person

BMW Of Houston North

Houston, Texas

10.2021 - Current

Completed sales and service documentation for customer and business records and provided receipts of purchase.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Increased customer satisfaction by providing knowledgeable assistance and efficient service at parts counter.
Average monthly revenue sales $200,000

Parts Manager

BMW Of Houston North

Houston, Texas

01.2020 - 10.2021

Streamlined ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
Rearranged parts department to better serve changing trends and keep workspaces organized.
Ordered parts for customers, repair shops, and service departments for use in automotive vehicles.
Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Provided timely, insightful, and accurate reports to upper management.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Analyzed sales trends to follow demands of customers and in-shop needs.
Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
Managed inventory valued from $700,000- $900,000

Parts Manager

Mini Of The Woodlands

Conroe, Texas

01.2017 - 06.2020

Streamlined ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
Analyzed sales trends to follow demands of customers and in-shop needs.
Managed inventory valued at $120,000-$135,000

Parts Counter Sales Person

Mini Of The Woodlands

Conroe, Texas

07.2015 - 01.2017

Completed sales and service documentation for customer and business records and provided receipts of purchase.
Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Ordered parts from various distributors to fulfill demands.
Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Researched vehicles and parts via physical catalogs and electronic means.
Collaborated with team members to achieve monthly sales targets and improve overall department performance.
Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.

Warehouse Associate

BMW Of The Woodlands

The Woodlands, Texas

05.2015 - 07.2015

Prepared orders for shipment by picking, packing, and labeling merchandise.
Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Performed inventory control, such as counting, and stocking merchandise.
Assisted in reducing product damage by properly handling and storing materials.
Lifted materials weighing as much as 50 pounds.

Warehouse Lead

Huntington Superstar Beverage

Huntington Station, New York

01.2012 - 03.2015

Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problem solving.
Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Trained employees on equipment operation and safety protocols.
Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
Pre-assembled containers to be easily selected by packing associates.
Transported merchandise pallets to move in warehouse.
Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Coordinated efficient organization, palletizing and transportation of completed packages.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Monitored performance and safety practices of 5 person warehouse staff.

Summary

Overview

Work History

Parts Counter Person

Parts Manager

Parts Manager

Parts Counter Sales Person

Warehouse Associate

Warehouse Lead

Education

Some College (No Degree) - Collision Repair & Refinishing Program

High School Diploma -

Skills

Languages

Software

Certification

Work Availability

Timeline

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