Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hugo C. Pena

Laredo,USA

Summary

Dedicated and highly analytical professional looking to excel in all work related tasks in order to keep moving forward and grow. A permanent position where my skills experience and degree motivation can continue in a profitable manner to robust, increase compliance and productivity ratios aligned with corporate financial goals and objectives. Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.

Overview

14
14
years of professional experience

Work History

Northbound Transportation Manager

Pro, International
trans
03.2019 - Current
  • Manage and develop transportation team, conduct timely performance reviews, performance issues and lead regularly scheduled team meetings
  • Work with the Northbound Planners to improve network service
  • Performs management functions of staff selection, development, discipline, performance reviews and/or terminations
  • Work closely with Sourcing Manager to drive metrics and provide operations performance feedback to departmental leadership
  • Collaborate with internal and external Teams including Supply Chain Managers & Planners
  • Lead a diverse team of 2 supervisors, 3 dock coordinators, 12 Material handlers, 5 associates fostering collaboration and ensuring KPI on our daily basis
  • Developed and implemented an access-based counting cycle (racks – Floor), improving inventory accuracy
  • Optimizing Warehouse layout through racks to have space on floor for sales purposes

Transportation Supervisor

Pro, International
trans
04.2018 - 03.2019
  • Directly supervise Dock and Office Coordinators, as well as Dispatchers, during the shift while ensuring that communication between all parties flows continuously
  • Supervise a Team of 19 persons (Material Handlers, Dock Coordinators, SCR, Dispatch)
  • Supervise dispatching of all service requirements from local pickups through deliveries, as well as line haul movements, in order to meet customer, supplier, and service center window times
  • Ensure the transportation department communicates effectively on a timely basis by answering calls quickly and responding to emails at no later than an hour of their receipt
  • Supervise all incoming and outgoing freight as per location, damages, due dates and audit the material to match the load-out report
  • Maintain constant communication with planners and SCMs in order to plan daily productivity to include volume of work and carrier equipment needs

Customer service representative

06.2013 - 03.2018
  • Handles incoming calls or inquiries from prospective customers or clients
  • Assists customers effectively by solving customer disputes
  • Provides customer additional information or explains services
  • Discusses products offered and ensures customer satisfaction
  • Tactfully handles confrontational or stressful interactions with the public
  • Completes supporting paperwork and data entry as required
  • Accurately captures customer information
  • Creates and maintains service reports

Laredo Quality Transfer
01.2012 - 06.2013
  • Ensure the integrity of shipped and received goods by recording data about the goods and making sure the items are charged with the accurate rate
  • Follow up customer needs and purchase/shipping orders
  • Maintain a good working relationship with customers
  • Provide quality service through follow-up to customer emails and requests

Syntranet
02.2011 - 07.2011
  • Ensure the integrity of shipped and received goods by recording data about the goods and making sure the items are charged with the accurate rate
  • Follow up customer needs and purchase/shipping orders
  • Maintain a good working relationship with customers
  • Provide quality service through follow-up to customer emails and requests

Education

Bacherlor's Degree -

Universidad Autonoma De Tamaulipas Nvo Laredo
01.2009

Mid-Term English Course -

St. Agustin Nvo Laredo
01.2005

Diploma -

Colegio Bilingue Real Nvo Laredo
01.2003

Skills

  • Team management
  • Skill building
  • Organizational skills
  • Leadership
  • Teamwork
  • Safety regulations implementation
  • Shipping cost reduction
  • Performance maximization
  • Internal loss prevention
  • Warehouse operations
  • Dispatch operations
  • Optimize Cost

Timeline

Northbound Transportation Manager

Pro, International
03.2019 - Current

Transportation Supervisor

Pro, International
04.2018 - 03.2019

Customer service representative

06.2013 - 03.2018

Laredo Quality Transfer
01.2012 - 06.2013

Syntranet
02.2011 - 07.2011

Bacherlor's Degree -

Universidad Autonoma De Tamaulipas Nvo Laredo

Mid-Term English Course -

St. Agustin Nvo Laredo

Diploma -

Colegio Bilingue Real Nvo Laredo

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Hugo C. Pena