Summary
Overview
Work History
Education
Skills
Referencies
Timeline
Generic

Hugo Cruz

Goose Creek,SC

Summary

Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Hardworking and positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.

Overview

14
14
years of professional experience

Work History

Automotive Technician C

AAA Auto Care Group
02.2023 - Current
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Performed safety and emissions inspections.
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Read and followed technical documentation to complete accurate repairs.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Investigated customer complaints to identify cause of malfunctions.
  • Analyzed vehicle data using advanced diagnostic equipment.

Team Associate

Walmart
05.2022 - 02.2023
  • Monitored products to provide freshness and removed out-of-date products from shelves.
  • Cleaned, organized, stocked and replenished merchandise presentations.
  • Maintained clean working environment to comply with state, federal and OSHA safety and sanitation regulations.


English Teacher

Top Idiomas
06.2018 - 12.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.


English Teacher

Talk Idiomas, Ribeirao Preto
06.2018 - 12.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

English Teacher

Ribeirão Preto
02.2018 - 12.2020
  • Developed innovative lesson plans to engage students in English language learning.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Prepared and implemented lesson plans covering required course topics.
  • Designed and implemented assessments to measure student progress in English language learning.

Maritime Agent

JaguarMar - Jaguar Serviços Marítimos Ltda
05.2012 - 08.2015
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Obtained client information by answering telephone calls.
  • Reviewed and executed confidential documents, contracts and disclosures.

Maritime Agent

LBH Brazil - Brazshipping Marítima Ltda
06.2010 - 04.2012
  • (responsible for the financial sector / budgets / invoicing / costing / invoice emission / visit moored or anchored vessels).
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Obtained client information by answering telephone calls.
  • Established strong customer relationships, building recommendations and loyalty.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.

Education

Bachelor’s Degree - Mechanical Engineering

Estácio da Bahia University Center

Associate - Foreign Trade

UNINTER
Salvador, Bahia, Brazil
07.2012

Skills

  • Related Knowledge/Experience:
  • MS Office; Office experience working in a Maritime Agency
  • Problem-Solving Skills
  • Financial Document Preparation
  • Critical Thinking
  • Documenting Information

Referencies

Guilherme Campoy

(904) 806-7237


Vicente Rosa

(843) 345-2350

Timeline

Automotive Technician C

AAA Auto Care Group
02.2023 - Current

Team Associate

Walmart
05.2022 - 02.2023

English Teacher

Top Idiomas
06.2018 - 12.2021

English Teacher

Talk Idiomas, Ribeirao Preto
06.2018 - 12.2020

English Teacher

Ribeirão Preto
02.2018 - 12.2020

Maritime Agent

JaguarMar - Jaguar Serviços Marítimos Ltda
05.2012 - 08.2015

Maritime Agent

LBH Brazil - Brazshipping Marítima Ltda
06.2010 - 04.2012

Bachelor’s Degree - Mechanical Engineering

Estácio da Bahia University Center

Associate - Foreign Trade

UNINTER

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Hugo Cruz