Hugo Darby
New Haven,CT
Summary
Military background with strong leadership qualities while simultaneously being a team contributor. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Results-oriented achiever with proven ability to achieve targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Property Manager
Thunderbird Management
- Conducted regular property inspections, identifying and assessing damages and subsequently recommending repairs.
- Facilitated access for Marshals to execute evictions on foreclosed properties.
Soldier
Jamaica Defense Force
07.2012 - 07.2022
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement.
- Upheld high standards of professionalism both on-and off-duty representing the Jamaican military with honor at all times.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Coached and mentored new recruits for motivated, high-performing teams.
- Secured and protected military property, assets, and personnel.
- Enhanced team cohesion by leading rigorous physical training sessions.
- Streamlined inventory management, ensuring optimal levels of necessary supplies.
- Upheld code of conduct and maintained professionalism in stressful situations.
Customer Service Representative
Amazon
11.2011 - 04.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Knox High School
Clarendon, Jamaica 07.2022
Level 4 Training And Development
Gomex Institute of Trchnology
Kingston, Jamaica04.2021
Spaulding High School
Clarendon, Jamaica07.2006
Skills
- Attention to details Numerous inspections conducted in the military has shaped my ability to achieve perfection
- Leadership qualities I have led both soldiers and recruits alike under challenging circumstances to achieved any given task
- Customer service-focused I can deliver the required results to meet the customers’ satisfaction
- Adaptable I’ve held leadership positions and simultaneously contributed as a team player This coupled with my ability to fit into any work environment can be an asset to any organization
- Critical thinking
- Positive attitude
Certification
General Office Administration (Office Clerk)
Level 1
Training and development
Level 4
Timeline
Soldier
Jamaica Defense Force
07.2012 - 07.2022
Customer Service Representative
Amazon
11.2011 - 04.2012
Property Manager
Thunderbird Management
Knox High School
Level 4 Training And Development
Gomex Institute of Trchnology
Spaulding High School
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