Hugo Del Pino
Rockville,MD
Summary
I have a proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at the National Shrine. I'm also skilled in organizational abilities and book recommendations, and excel in improving efficiency and fostering positive experiences. My approach combines patience and empathy with meticulous attention to detail, significantly boosting service quality and operational productivity. I have always maintained an orderly store, keeping shelves properly labeled and have strong customer service and sales skills backed up by product knowledge. Lastly, I'm also efficient at customer engagement and issue resolution.
Overview
6
6
years of professional experience
Work History
Bookstore Clerk
National Shrine of the Immaculate Conception
10.2021 - Current
- Increased customer satisfaction by providing personalized assistance and book recommendations.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Improved store efficiency with thorough inventory management and timely restocking of shelves.
- Worked closely with department leads to optimize floor layout based on sale trends.
- Streamlined processes for receiving shipments, unpacking books, and updating inventory records accurately.
- Supported team members with effective communication and collaboration in daily tasks.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Helped customers locate specific materials within the store quickly, ensuring their needs were met efficiently.
- Collaborated with store management to create eye-catching displays that showcased featured titles effectively.
Tennis Club Receptionist
Georgetown Prep Tennis Club
10.2019 - 01.2020
- Supported team members during peak hours or absences, fostering a cooperative work environment among staff members.
- Provided administrative support to management, improving overall club organization and efficiency.
- Upheld strict adherence to privacy policies while handling sensitive member information.
- Processed payments accurately, ensuring timely billing for club services.
- Streamlined club operations by effectively managing appointment schedules and class bookings.
- Handled phone inquiries courteously, directing calls to relevant personnel efficiently.
- Enhanced member experience by providing efficient and friendly customer service at the front desk.
- Promoted club offerings by engaging members in conversations about available services and programs.
Volunteer at Stephen Knolls School
Mrs. Abby L Brandt
10.2018 - 12.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Worked closely with kids with special needs, specifically autism.
- Knew all the safety protocol in case a student got hurt or an accident occurred.
Cashier
Lids - Wheaton
10.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Walter Johnson High School
Bethesda, MD06.2018
Skills
Patience and Empathy
Organizational abilities
Book Recommendations
Reading Comprehension
Literary knowledge
Lead Conversion
Children's books
Problem-Solving
Honest and Dependable
Time Management
Reliable and Responsible
Attention to Detail
My own hobbies are drawing, singing, physical activity such as tennis and swimming.
I enjoy physical activity and working with kids.
Languages
Spanish
Full Professional
Timeline
Bookstore Clerk
National Shrine of the Immaculate Conception
10.2021 - Current
Tennis Club Receptionist
Georgetown Prep Tennis Club
10.2019 - 01.2020
Volunteer at Stephen Knolls School
Mrs. Abby L Brandt
10.2018 - 12.2019
Cashier
Lids - Wheaton
10.2018 - 01.2019
High School Diploma -
Walter Johnson High School
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