Hugo Desir
Sales Agent/Customer Service/Management
Boynton Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
Work History
Medicare Sales Representative
Highland Healthcare
West Palm Beach, FL
08.2022 - Current
- Talk with customers to provide information about available products and policies.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Increased customer satisfaction by resolving issues.
- Remained impartial in order to advise clients based on circumstances.
- Finalized sales and collected necessary information
- Handled approximately 150 outbound and inbound sales-related calls per week to qualify individuals interested in insurance coverage.
Administrative Assistant
Peniel Haitian Baptist Church
Lake Worth, FL
02.2015 - Current
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Set up conference rooms, technology and materials to facilitate meetings.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
Delivery Dispatcher Supervisor
Chick-fil-A
Delray Beach, FL
08.2021 - 11.2022
- Review vehicle and equipment prior to dispatching crew members to support accuracy and clarify understanding of details.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Supervised team of 10 employees and provided training focused on maximizing overall performance.
- Trained 12 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 90%.
- Received new orders, prepared documentation and assigned personnel.
Warehouse Selector
Publix Distribution Warehouse
Deerfield Beach, FL
03.2015 - 08.2021
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Safely and securely loaded items to prevent damage during transport.
- Manually transported warehouse materials weighing up to 70 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained productivity and accuracy while continuously lifting and unpacking over varies pounds of packages.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Inbound Sales Representative
ISG
Boca Raton, FL
04.2021 - 06.2021
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Worked with 50 daily customers to sell over $100 worth of ATT products and services.
- Initiated files by collecting and entering demographic, provider and procedure information into system.
- Exceeded productivity targets and sales goals
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Lake Worth High School
Lake Worth, FL 08.2004 - 05.2008
Associate of Arts - Education
Palm Beach State College
Lake Worth, FL 08.2014 - 05.2017
Bachelor of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL 08.2017 - Current
Skills
Health insurance
Client needs analysis
MS Office
Data Entry
Quotes and sales
Quote information
Real estate law
Market monitoring
Buyer contracts
Works well independently
Warehousing functions
Pallet arrangement
Forklift Operation
Product picking
Office administration
Meeting minutes
Letter preparation
Mail handling
Certification
Real Estate Sales Agent License
Timeline
2-40 Health Agent License
10-2022
Medicare Sales Representative
Highland Healthcare
08.2022 - Current
Real Estate Sales Agent License
09-2021
Delivery Dispatcher Supervisor
Chick-fil-A
08.2021 - 11.2022
Inbound Sales Representative
ISG
04.2021 - 06.2021
Bachelor of Arts - Business Administration And Management
Palm Beach State College
08.2017 - Current
Warehouse Selector
Publix Distribution Warehouse
03.2015 - 08.2021
Administrative Assistant
Peniel Haitian Baptist Church
02.2015 - Current
Associate of Arts - Education
Palm Beach State College
08.2014 - 05.2017
High School Diploma -
Lake Worth High School
08.2004 - 05.2008