Hugo Desir
Sales Agent/Customer Service/Management
Boynton Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
Work History
Medicare Sales Representative
Highland Healthcare
West Palm Beach, FL
08.2022 - Current
- Talk with customers to provide information about available products and policies.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Increased customer satisfaction by resolving issues.
- Remained impartial in order to advise clients based on circumstances.
- Finalized sales and collected necessary information
- Handled approximately 150 outbound and inbound sales-related calls per week to qualify individuals interested in insurance coverage.
Administrative Assistant
Peniel Haitian Baptist Church
Lake Worth, FL
02.2015 - Current
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Set up conference rooms, technology and materials to facilitate meetings.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
Delivery Dispatcher Supervisor
Chick-fil-A
Delray Beach, FL
08.2021 - 11.2022
- Review vehicle and equipment prior to dispatching crew members to support accuracy and clarify understanding of details.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Supervised team of 10 employees and provided training focused on maximizing overall performance.
- Trained 12 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 90%.
- Received new orders, prepared documentation and assigned personnel.
Warehouse Selector
Publix Distribution Warehouse
Deerfield Beach, FL
03.2015 - 08.2021
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Safely and securely loaded items to prevent damage during transport.
- Manually transported warehouse materials weighing up to 70 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained productivity and accuracy while continuously lifting and unpacking over varies pounds of packages.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Inbound Sales Representative
ISG
Boca Raton, FL
04.2021 - 06.2021
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Worked with 50 daily customers to sell over $100 worth of ATT products and services.
- Initiated files by collecting and entering demographic, provider and procedure information into system.
- Exceeded productivity targets and sales goals
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Lake Worth High School
Lake Worth, FL 08.2004 - 05.2008
Associate of Arts - Education
Palm Beach State College
Lake Worth, FL 08.2014 - 05.2017
Bachelor of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL 08.2017 - Current
Skills
Health insurance
Certification
Real Estate Sales Agent License
Timeline
2-40 Health Agent License
10-2022
Medicare Sales Representative
Highland Healthcare
08.2022 - Current
Real Estate Sales Agent License
09-2021
Delivery Dispatcher Supervisor
Chick-fil-A
08.2021 - 11.2022
Inbound Sales Representative
ISG
04.2021 - 06.2021
Bachelor of Arts - Business Administration And Management
Palm Beach State College
08.2017 - Current
Warehouse Selector
Publix Distribution Warehouse
03.2015 - 08.2021
Administrative Assistant
Peniel Haitian Baptist Church
02.2015 - Current
Associate of Arts - Education
Palm Beach State College
08.2014 - 05.2017
High School Diploma -
Lake Worth High School
08.2004 - 05.2008
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