HUGO E. HERNANDEZ JR.
Weehawken
Summary
Qualified Fire Protection Inspector with solid background in hospitality services.
Successfully facilitated guest experiences, ensuring smooth check-ins, check-outs, and luggage handling. Demonstrated excellent communication and customer service skills, contributing to high guest satisfaction and team efficiency.
Overview
21
21
years of professional experience
Work History
Bell Attendant
Ameritania Hotel
02.2008 - Current
- Approach guests needing assistance in a proactive manner to ensure all questions and concerns regarding the hotel are answered in a professional and accurate manner
- Deliver luggage to the guest rooms promptly upon check in and also during check-out if requested
- Promote nearby attractions and provide general information when Concierge is not available
- Assist in communicating specific guest requests accurately to the front office and management team
- Serve as valet parking attendant as needed for all management staff and ownership
- Inspect all laundry and dry cleaning deliveries and place in guest rooms
- Receive all guest package deliveries and maintain records and organization of all items for safety of guest property
- Train new bellmen attendants, working closely with the Bell Captain
- Contribute to the implementation of department policies regarding package storage, airport transportation, luggage handling, and basic bellmen duties to help maintain a steady work environment
Sales Associate
Foot Co.
08.2005 - 12.2007
- Coordinated with fellow coworkers and supervisors to create product displays
- Checked merchandise deliveries and stocked them on shelves
- Executed returns and exchanges on merchandise
- Monitored and controlled merchandise inventory on a monthly basis
- Performed cashiering duties when cashiers were not available
Front Office Agent
Quality Inn
07.2004 - 05.2005
- Collaborated with front office supervisors on the completion of daily tasks, including replying to guest emails, assigning rooms, pre checking-in VIP and group arrivals, completion of service recovery for inconvenienced guests, and occasionally trained new front office employees
- Reviewed hotel arrivals for individual and group reservations to balance the house and ensured fulfillment of guest needs/requests
- Attained full knowledge of the operation of a PBX telephone, transferring all calls with a professional and friendly attitude
- Handled all cashiering related duties, such as collection of payment for room and incidental charges
Education
Associates Diploma - Liberal Arts
LaGuardia Community College
01.2003
Skills
- Microsoft: Word, Office, Excel, and PowerPoint
- Fire Safety Director (January 2014-present)
- Reliability and punctuality
- Ability to follow directions
Timeline
Bell Attendant
Ameritania Hotel
02.2008 - Current
Sales Associate
Foot Co.
08.2005 - 12.2007
Front Office Agent
Quality Inn
07.2004 - 05.2005
Associates Diploma - Liberal Arts
LaGuardia Community College
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