Hugo Garza
Fort Worth,TX
Summary
Proven leader with a track record of enhancing operational efficiency at GM Auto Detail through expert logistics management and exceptional communication skills. Achieved significant improvements in customer satisfaction and financial performance, demonstrating strong decision-making and problem-solving abilities. Fluent in Spanish, adept at staff management and maintaining high-quality standards, consistently meeting targets.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Manager of Operations
GM Auto Detail
06.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Developed and implemented strategies to maximize customer satisfaction.
Chilis Restaurant
Cook
03.2020 - 06.2021
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
Customer Service Representative
GM Auto Detail
06.2017 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Contractor
The Wisdom Center
01.2015 - 02.2017
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Education
08.2020 - 05.2025
High School Diploma -
05.2018
Skills
Logistics Management
Decision-Making
Customer Service
Staff Management
Communication Skills
Problem Solving
Attention to Detail
Time Management
Fluent in Spanish
Timeline
Manager of Operations - GM Auto Detail
06.2021 - Current
Institute of Technology & Higher Studies Monterrey - ,
08.2020 - 05.2025
Chilis Restaurant - Cook
03.2020 - 06.2021
Customer Service Representative - GM Auto Detail
06.2017 - 04.2021
Contractor - The Wisdom Center
01.2015 - 02.2017
Winfree Charter School - High School Diploma,
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