Hugo Gomez
Winter Park,FL
Summary
Energetic Business professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
Work History
Poker Dealer
Orange City Racing And Card Room
09.2022 - Current
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Supervisor
The Big Easy Casino
05.2017 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
Server
Seasons 52
01.2018 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Red Lobster
02.2014 - 04.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Ticket Taker
American Airlines Arena
02.2011 - 04.2014
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Assisted patrons with seating by giving directions and lighting paths.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2012
Skills
- Providing Feedback
- Reading Comprehension
- Shuffling Machine Operation
- Patron Engagement
- Shelf Organizing
- Complex Problem-Solving
- Project Management
- Conflict and Complaint Resolution
- Greeting and Seating Guests
- Identification Requirements
Languages
Spanish
Native or Bilingual
Timeline
Poker Dealer
Orange City Racing And Card Room
09.2022 - Current
Server
Seasons 52
01.2018 - 02.2021
Supervisor
The Big Easy Casino
05.2017 - 08.2022
Server
Red Lobster
02.2014 - 04.2017
Ticket Taker
American Airlines Arena
02.2011 - 04.2014
High School Diploma -
Hialeah Gardens Senior High School
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