Hugo Gonzalez
Minooka,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Locator Technician
USIC Utility Locating Service
Joliet, IL
06.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Read blueprints and schematics to correctly place equipment.
- Responded to service requests during and after business hours.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
Field Supervisor
Comcast
06.2006 - 11.2022
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised more than 16 employees and monitored work performance.
- Oversaw daily operations, keeping team production moving at optimal pace.
- Monitored employee performance for compliance with regulations and policies.
- Provided ongoing training and development for employees.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Provided feedback to workers on job performance and safety procedures.
- Trained team members on new services, tools and products.
- Completed weekly payroll for 16 employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Boosted team performance by developing customer service training materials and conducting service training.
- Supervised team of technicians to complete work on time and to company standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Mentored team members in best practices to increase performance.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Maintained compliance with all safety requirements.
- Inspected equipment and tools used for safe operation.
- Supervised training of new workers on safety practices and procedures.
- Investigated and reported on accidents, injuries and damage claims.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Sergeant
United States Marine Corps
07.1995 - 02.2008
- Traveled to schools in area to speak to students about military careers and provide students with materials and literature about military careers.
- Participated in community events representing U.S. military and recruited interested parties.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
- Supervised employee performance, preventive maintenance, and safety.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Taught drivers how to drive, shift and back up trucks.
- Tracked daily driver logs to comply with regulatory standards.
- Identified driver training needs to make recommendations to manager.
- Conducted test screenings for driver candidates and tabulated results.
- Maintained fleet of over 60 vehicles, trailers and equipment.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Conducted safety inspections on truck and equipment to verify proper operation.
- Safely transported cargo, ammunition, passengers up to 44 and classified documentation.
Education
High School Diploma -
Fenton High School
Bensenville, IL06.1995
Skills
- Safety Procedures Adherence
- Adaptable and Flexible
- Critical Thinking Skills
- Repair and Restoration
- Installation and Repair
- Quality Improvement
- Client Satisfaction
- Pole Climbing
- Testing and Analysis
- Professional and Courteous
- Safety Techniques
- Spanish Speaking
- Troubleshooting Abilities
- Advanced MS Office Suite Knowledge
Timeline
Locator Technician
USIC Utility Locating Service
06.2023 - Current
Field Supervisor
Comcast
06.2006 - 11.2022
Sergeant
United States Marine Corps
07.1995 - 02.2008
High School Diploma -
Fenton High School
Similar Profiles
Theophelous ChataikaTheophelous Chataika
Utility Line Locator at USIC Utility Locating ServiceUtility Line Locator at USIC Utility Locating Service
Harley StephensHarley Stephens
Underground Utility Locator at USIC Utility Locating ServiceUnderground Utility Locator at USIC Utility Locating Service
SASU OFORISASU OFORI
Utility Locator at USIC Utility Locating ServiceUtility Locator at USIC Utility Locating Service