Hugo Guzman
Villa Park,IL
Summary
Dynamic customer service professional with a proven track record at Halsted Street Deli, excelling in order taking and ensuring customer satisfaction. Known for reliability and a calm demeanor, I adapt quickly to challenges while maintaining a positive and professional attitude, contributing to a welcoming environment and enhancing overall customer experience.
Overview
4
4
years of professional experience
Work History
Home Remodeling
Aguileras Home Improvements
Lombard, IL
12.2024 - 06.2025
- Communicated with clients to ensure satisfaction and discuss project progress
- Worked collaboratively with other contractors and subcontractors to complete projects on time
- Read and followed blueprints, work orders, and customer specifications
Customer Service Cashier
Halsted Street Deli
Oak Brook, IL
05.2021 - 01.2024
- Greeted and assisted customers in a fast-paced food service environment
- Took food and beverage orders accurately, both in-person and over the phone
- Provided clear communication and personalized service to ensure customer satisfaction
- Handled cash, credit card, and mobile payments using a point-of-sale system
- Maintained a clean and organized work area in compliance with health and safety standards
- Collaborated with team members to ensure efficient service during peak hours
- Addressed customer concerns or issues promptly and professionally
Education
Willowbrook High School
Villa Park, IL05.2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Calm demeanor
- Positive and professional
- Cleaning and sanitizing
- Adaptable and flexible
- Creative thinking
- Order taking
Languages
Spanish
Full Professional
Timeline
Home Remodeling
Aguileras Home Improvements
12.2024 - 06.2025
Customer Service Cashier
Halsted Street Deli
05.2021 - 01.2024
Willowbrook High School