HUGO LANTIGUA
New York,NY
Summary
To seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Administrative Dispatcher
Sprinter Bus
01.2018 - Current
- Maintain detailed records of bus operations, including schedules, maintenance logs, and driver logs.
- Handle administrative tasks such as filing, data entry, and document management.
- Prepare reports and presentations for management review.
- Develop and manage bus schedules, ensuring efficient and timely service.
- Supervise and support a team of bus drivers, providing guidance and handling performance issues.
- Communicate schedule changes and important information to drivers and passengers.
- Ensure compliance with safety standards and conduct regular safety training.
- Maintain detailed records of bus operations, including schedules, maintenance logs, and incident reports.
- Address and resolve passenger complaints, enhancing customer satisfaction.
- Monitor and coordinate bus maintenance, ensuring all vehicles are in good working condition.
DSP
Camila House
04.2021 - 01.2023
- Provide direct care and support to individuals with mental health challenges, assisting with daily living activities and personal care.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Implement and follow individualized care plans and behavior management strategies.
- Administer medications and monitor for side effects, coordinating with healthcare providers as necessary.
- Encourage and assist individuals in developing life skills, setting personal goals, and participating in community activities.
- Maintain accurate records of care provided, including progress notes and incident reports.
- Respond to crisis situations using established protocols and provide immediate support.
- Advocate for individuals’ rights and support their ability to make informed decisions.
- Collaborate with mental health professionals to ensure comprehensive care and support.
- Participate in ongoing training and professional development to enhance skills and knowledge.
Construction Worker
Clear Concept Construction
01.2016 - 10.2020
- Perform general labor tasks including loading and unloading materials, cleaning up sites, and assisting skilled tradesmen.
- Measure, cut, and shape wood and other materials for construction projects.
- Build structures using bricks, concrete blocks, and other masonry materials.
- Install and maintain electrical systems and plumbing fixtures.
- Pour and finish concrete for sidewalks, foundations, and other structures.
- Apply paint and coatings to various surfaces.
- Operate heavy machinery such as bulldozers, excavators, and cranes.
- Install and repair roofing materials to ensure buildings are waterproof and insulated.
- Follow all safety protocols and wear appropriate PPE.
- Prepare construction sites by clearing debris and setting up temporary structures.
- Safely demolish structures and remove debris from sites.
Security Guard Supervisor
Prestige Global Security
01.2010 - 03.2016
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Conduct threat assessments and develop risk mitigation strategies for the principal.
- Perform advance planning, including site surveys and route analysis, to ensure secure environments.
- Provide close personal protection to the principal, escorting them during travel and daily activities.
- Develop and implement detailed security plans and protocols tailored to the principal's needs.
- Monitor and control access to the principal, maintaining a secure perimeter.
Education
High School Diploma -
George Washington High School of business and Communication
New York, NY12.2008
Skills
- Proficient in writing, reading, and speaking English and Spanish
- Dispatch software
- Scheduling appointments
- Data Entry
- Decision-Making
- Critical Thinking
- Effective Communications
- Customer Service
- Route Planning and Adjustment
- Microsoft Office
- Traffic Monitoring
- Strategy Development
- DSP
- Note sets
- Documentation orders
- First aid CPR
- Medication administration
- Deescalation anger management
- OSHA 40/10
- Site safety
- 4 Hour flagger
- Security license
Referrals
- Ignacio Gomez Sprinter bus /camilia home , (757)-828-8188
- Jorge Lantigua Clear concept construction (347)-217-0739
- Steve Prestige global Security(212)-757-4270
Timeline
DSP
Camila House
04.2021 - 01.2023
Administrative Dispatcher
Sprinter Bus
01.2018 - Current
Construction Worker
Clear Concept Construction
01.2016 - 10.2020
Security Guard Supervisor
Prestige Global Security
01.2010 - 03.2016
High School Diploma -
George Washington High School of business and Communication
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