HUGO LOPEZ
PALMDALE,California
Summary
Skilled Technology Aide with background in assisting users with technical issues, maintaining computer systems, and implementing new technology solutions. Strengths include problem-solving skills, ability to learn new technologies quickly, and strong interpersonal skills for user support. Made impactful contributions in previous roles by improving system efficiency and reducing downtime.
Overview
27
27
years of professional experience
Work History
Senior Information Technology Aide
Los Angeles County Department of Health Services
Los Angeles, California
08.1997 - 04.2024
- Provided technical assistance to staff and students in the use of computers, printers, software applications, and other related technology.
- Installed and configured computer hardware operating systems and applications.
- Troubleshot technical problems with computers, printers, networks, and other related equipment.
- Assisted with the maintenance of computer labs, including setting up workstations for new users.
- Performed regular system backups to ensure data integrity.
- Monitored network performance for potential issues or threats.
- Created user accounts on various systems as needed.
- Resolved user access issues by resetting passwords and granting appropriate privileges.
- Maintained inventory records of all technology assets in the organization.
- Diagnosed hardware and software faults and provided solutions to resolve them promptly.
- Configured email accounts for users according to their preferences.
- Set up video conferencing sessions between remote offices.
- Updated anti-virus protection programs regularly to protect against malicious attacks.
- Assisted with troubleshooting network connectivity issues across multiple locations.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Instructed systems customers on navigation and utilization of online computer-related programs and procedures.
- Assisted in documenting Help Desk calls that require higher-level research and investigation.
- Assisted in the procurement, delivery/pickup, and inventory control processes of departmental hardware, software, and peripheral equipment.
Education
High School Diploma -
John C. Fremont Senior High School
Los Angeles, CA06-1987
Skills
- Software Installation
- System Configuration
- Remote Support
- Application support
- Data Entry
- User Training
- Clerical Support
- Inventory Management
- Team Collaboration
Languages
Spanish
Professional
References
References available upon request.
Timeline
Senior Information Technology Aide
Los Angeles County Department of Health Services
08.1997 - 04.2024
High School Diploma -
John C. Fremont Senior High School
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